BBB Business Review

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BBB Accredited Business since

The Drainman, Inc.

Additional Locations

Phone: (317) 822-9290 2244 Profit Drive, Indianapolis, IN 46241 View Additional Email Addresses http://www.thedrainmaninc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Faucet and toilet leaks, Shower and bathtub repairs, Water mains, Pipe repair and replacement, Pipe video inspection, Kitchen and bathroom remodeling, Repair backflow preventers, Inspect all pipes and wiring, Repair gas and water leaks, Inspect emergency shut offs, Inspect all valves, Sewers and drains, Sinks, Toilets, Showers and tubs, Garbage disposals, Dishwashers, Grease trap cleaning, and Water jetting


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Drainman, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Drainman, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Drainman, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 15, 2007 Business started: 01/19/1984 in IN Business incorporated 02/24/1984 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Professional Licensing Agency
402 W. Washington Street, Room W072, Indianapolis IN 46204-2247
http://www.pla.in.gov

Type of Entity

Corporation

Business Management
Mr. John Phillips, President Ms. Rhiannon Stavroules, Treasurer
Contact Information
Principal: Mr. John Phillips, President
Business Category

Plumbers PLUMBING DRAINS & SEWER CLEANING PUMPING CONTRACTORS WATER HEATERS-REPAIRING GREASE TRAPS Septic Tanks & Systems Cleaning GREASE PUMPING Plumbers - Commercial PLUMBING - RENOVATION & REPAIR KITCHEN & BATH-DESIGN & REMODELING Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

The Drainman, Inc. sells the following brand(s): We sell any brand available by our suppliers. Any brand a customer would want we can get.

Method(s) of Payment
American Express
Discover
Mastercard
Visa
Check
Cash
Refund and Exchange Policy
We will work with every customer if they are unhappy or dissatisfied with our quality of work.
Industry Tips
Contractors - General Info Licensing/Registration-Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.