BBB Business Review

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BBB Accredited Business since

Sleepy Hollow Pet Ranch

Phone: (317) 787-8040 147 Tri Sab Lane, Indianapolis, IN 46217

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sleepy Hollow Pet Ranch was established in 1986. Throughout the years, we have earned a reputation for excellence in caring for the needs of our Indianapolis Metro Area clients' pets with plenty of tender loving care. We strive to meet or exceed the needs and expectations of our clients for the finest pet care.

We offer a variety of services to our dog & cat boarding customers, such as pet grooming, dog and cat day boarding, fun activities, and domestic pet shipping (pet transport). We also have a Jog-A-Dog doggie treadmill.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sleepy Hollow Pet Ranch meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sleepy Hollow Pet Ranch
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 11, 2008 Business started: 04/19/1986 in IN
Type of Entity

Sole Proprietorship

Business Management
Mrs. Teresa Black, Owner Mrs. Melissa A Hettinger, Operations Manager
Contact Information
Principal: Mrs. Teresa Black, Owner
Customer Contact: Mrs. Melissa A Hettinger, Operations Manager
Business Category


Method(s) of Payment
Cash, Check, VISA, Mastercard, Discover, American Express
Industry Tips
Contracts Licensing/Registration-Animals

Customer Review Rating plus BBB Rating Summary

Sleepy Hollow Pet Ranch has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.