BBB Business Review

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Description

Domestic and military household goods interstate relocations


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wheaton World Wide Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wheaton World Wide Moving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 48 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 41
Total Closed Complaints 48

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Wheaton World Wide Moving
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: May 21, 2008 Business started: 01/01/1945 in IN Business incorporated 09/28/1945 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
http://www.in.gov/dor
Phone Number: (317) 233-4018

Type of Entity

Corporation

Business Management
Mr. Stephen F Burns, Chairman of the Board Mr. Mark Kirschner, CEO Mr. AJ Schneider, Executive Vice President Mr. David Allen, Director Ms. Kathy Kendall, Director, Claims & Consumer Affairs Mr. David Witzerman, President
Contact Information
Principal: Mr. Stephen F Burns, Chairman of the Board
Customer Contact: Ms. Kathy Kendall, Director, Claims & Consumer Affairs
Principal: Mr. Mark Kirschner, CEO
Principal: Mr. AJ Schneider, Executive Vice President
Business Category

MOVERS MOVING SUPPLIES MOVING & STORAGE COMPANY RELOCATION SERVICE Used Household and Office Goods Moving (NAICS: 484210)

Method(s) of Payment
Cash
Credit cards
Certified funds
Cashiers checks
Alternate Business Names
Wheaton Van Lines, Inc. Wheaton World Wide
Industry Tips
Contracts Movers
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.