If yes, click here to login.
BBB Accredited Business since
Phone: (317) 353-9217 Fax: (317) 353-9263 361 S Post Road, Indianapolis, IN 46219
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Jones Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jones Movers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
Phone Number: 317-615-7350
Type of Entity
Business ManagementMs. Candy Jones, Secretary/Treasurer Mr. Joe Jones, President
MOVERS STORAGE UNITS-HOUSEHOLD & COMMERCIAL MOVING & STORAGE COMPANY
Industry TipsContracts Movers
361 S Post Road
Indianapolis, IN 46219 (317) 353-9217 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired Jones Movers to move me. They damaged several items and promised to fix them. I won't go into details about everything they damaged but in particular, they ruined an antique bedroom suit. They promised to fix it to original condition and did not. In fact, the ruined the value of it because they put other parts on it and didn't fix everything they damaged. They also damaged a chair that they had the audacity to say my dog did the damage when they clearly dropped it on the concrete. When I called them back and told them they did not fix everything, they said they did not do all the damage and that's all they were going to do. They also said I could still "enjoy" my antique bedroom suit. Yes, I can still use the bedroom suit but it makes me cringe every time I walk in that room. They broke my stereo and said we will do nothing about that because it's in the contract. There was no contract. I only signed a paper saying they delivered my things. In fact, their own employees are the ones that pointed out most of the damage to me. They also damaged various other things which I didn't even put on the claim form. They took an original piece of the antique vanity which they replaced with a 2x4 because they can't find the original piece and said sorry we can't find it. They act like it's no big deal they ruined a very expensive antique bedroom suit but it is - there is now no value to it.
Desired Settlement: I think they should give me some sort of billing adjustment because I will not give their repair person another chance. He was the person that said my dog did the damage to the chair and that Jones Movers did not do all the damage to my furniture when their own employees said they did. I don't think I should have to pay to get them repaired when I paid them over $1300.00 to move my things and gave them a chance to fix everything.
Ms. ********* did spend about $1300.00 in moving expenses, this however was because she had to move twice. Her first move was January 16, 2016 and required items being placed in a self-storage facility. When items are placed in storage they should be protected with disposable furniture pads in order to protect the furniture. From the information on our bill of lading Ms. ********* did not purchase disposable furniture pads from Jones Movers and didn’t provide our crew with any furniture pads to protect the furniture.
Once the items were placed in the self-storage facility Jones Movers, Inc. has no access or control of the goods. We also can’t monitor if anyone has accessed the unit looking for items. We are not saying that Ms. ********* caused these damages herself, but that it is a possibility that if someone went into the unit to look for something, furniture could have been shifted and without the furniture pads damage would have resulted.
The damaged items were discovered during the move out of the self-storage facility on February 25, 2016. I never once waivered over saying I would attempt repairs, even though the furniture had been out of Jones Movers control from January 16, 2016 until February 25, 2016. I am positive that another company would have not been as generous.
A damage claim form was mailed to Ms. ********* on February 26, 2016. Ms. ********* signed and dated the claim form on March 2, 2016 and returned it regular mail. A furniture repair company was asked to contact her about repairs. The gentleman that owns this company has been repairing furniture for 27 years, he has worked as a vendor for Jones Movers for over 8 years and we have never had a complaint about his work. Ms. ********* could not get her schedule to work with the repair company’s schedule, so Jones Movers, Inc. arranged to pick up all the damaged items on a Saturday (3/19/16).
The crew that picked up her items had her mark all areas with blue tape that she believed Jones Movers, Inc. damaged. This was done so that the furniture repairman would not miss anything. The furniture was then brought to our warehouse, where the repairman worked on repairs. We never promised to return anything to its original condition, this would be impossible as the items had marks from just normal wear and tear that had nothing to do with the items being moved or stored. I find it hard to believe that Ms. ********* has other damages that she did not “turn in”. She filled out a claim form with what was damaged, had several days in between filling that out and our pick up of the items. If she needed to add something the crew was there to accept what she was claiming as damaged. There was no limit given to her and to what we would accept.
The repair company, which has an A rating on BBB, contacted me while he was making repairs to these items and asked me if I wanted to fix everything she had put blue tape on because several of the areas were not moving damage, but damage caused by a dog. I told the repair company if she marked it in blue tape to fix it.
The repair company and Jones Movers had the furniture ready for re-delivery to her on March 23, 2016, however, Ms. ********* couldn’t accept delivery until March 26, 2016, so that was the day that the items were redelivered to her.
Ms. ********* did call after the furniture had been redelivered. She was upset that one of the pieces was sitting lopsided. She was claiming that a piece was put back on in the wrong spot causing the piece to not sit on the floor correctly. The repair company attached the piece back into the original holes that were predrilled for this item. He never drilled any new holes in any of the furniture. I did offer to come back and get this piece and have the repairman look at it again. Ms. ********* was to get back to me about this as she wanted her father to look at it first. I never heard back from Ms. *********.
Ms. ********* is also claiming that the original backing to a mirror has been replaced, this is possible if the original piece was in bad shape. This conversation was not going very well as Ms. ********* was hostile and I did tell her that Jones Movers, Inc. had repaired items that we shouldn’t have because some of the damages were caused by a dog. She vehemently denies this and now says that I am calling her a liar. I did not intend for her to think that I was calling her a liar, just that someone with 27 years of experience can tell the difference and that Jones Movers, Inc. went above and beyond with the repairs. Also, the repairman had no way of knowing that Ms. ********* had/has a dog.
I did also tell Ms. ********* that the furniture had not been destroyed or damaged beyond repair and that she was still able to enjoy her furniture. I also didn’t mean this as an insult, I was trying to get Ms. ********* to see that the areas that she marked had been repaired and that the furniture wasn’t lost to her and that the repairs put the furniture back into the condition they were in prior to her moves.
I did deny any coverage for the stereo that she is claiming as damaged. Our bill of lading does state that electrical equipment is not covered. Jones Movers, Inc. has no way of knowing if the piece of electrical equipment worked prior to the move. In addition, this stereo was not packed in a box, so the client had the crew ship it, store it and ship it again with no packing material to protect it. We do not cover items that should have been packed and were not. Ms. ********* did sign a bill of lading for each move and for the pickup of damaged items and the return of damaged items, even though she claims she didn’t in the complaint.
The repair company that repaired her items has stated to me that the repairs he made has in no way ruined or devalued her furniture.
Unless Ms. ********* would like me to pick up the one item that is sitting wrong and have the repair company look at it, Jones Movers, Inc. feels that we have done everything we can to satisfy this client.
Better Business Bureau:
Jones Movers, Inc. is agreeable to pick up anything that wasn't repaired to your satisfaction and have repairs attempted again. A half a roll of shrink wrap was paid for and used. When moving items to a storage facility the furniture pads are more important them shrink wrap. Not everything can be shrink wrapped, it will cause condensation on the furniture. Furniture pads would have prevented damaged. Please let me know if you are agreeable to have us pick up the piece(s) that you are not happy with and we will try to make this right.
Better Business Bureau:
Business Response: Jones Movers, Inc. uses a reputable repair company that has been in business for over 25 years. He isn't an amateur. This response is the first I have heard of Ms. ********* not being happy with any of the repairs. I spoke with the repair company yesterday and his labor to look at the dresser that doesn't sit level and make repairs would probably take an hour or less. His hourly rate is $75.00, I would be happy to give Ms. ********* a $75.00 refund to use toward a repair company of her choice....
Better Business Bureau:
this is not the first time you've heard of me not being happy with the repairs when in your first response you said I was supposed to get back with you if my dad was going to do it. You knew I was not happy. Also I want to point out that that bedroom suit was NEVER used - it was for decoration only so there wasn't any normal wear and tear or whatever it was you said. I believe you should also reimburse me for the wrap that was supposed to be used that I paid for.
Jones Movers, Inc. will reimburse the customer one hour of repair time that our repair company would charge. This would be a reimbursement of $75.00. I am unable to offer anything else at this point and time. I have honestly tried everything that I know to correct this situation and have no more options. We can argue this back and forth for weeks and I don't believe that we will find a solution that is acceptable to both Jones Movers, Inc. and Ms. *********.
I apologize that she isn't happy, I have tried. I just don't feel that I can do anything additional to correct the situation. Something new comes up with each new email and I just have no new options.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.