BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bekins Van Lines, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Bekins Van Lines, Inc. include:
- Length of time business has been operating
Factors that raised the rating for Bekins Van Lines, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 43 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||43|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
Phone Number: (317) 233-4018
Type of Entity
Business ManagementMr. Stephen F Burns, Chairman of the Board Mr. Mark Kirschner, CEO Ms. Kathy Kendall, Director, Claims & Consumer Affairs
Method(s) of PaymentCash
Industry TipsContracts Movers
8010 Castleton Road
Indianapolis, IN 46250 (800) 992-5202 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/22/2014||Problems with Product/Service|
|10/13/2014||Problems with Product/Service|
|10/13/2014||Problems with Product/Service|
|10/9/2014||Problems with Product/Service|
|9/5/2014||Problems with Product/Service|
|8/6/2014||Problems with Product/Service|
|8/5/2014||Problems with Product/Service|
|5/30/2014||Problems with Product/Service|
|5/20/2014||Problems with Product/Service|
|5/6/2014||Problems with Product/Service|
|5/5/2014||Problems with Product/Service|
|4/22/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: My company, ********** ********** ********* hired Bekins to move me cross country from Washington, DC to San Diego. Bekins movers came to my residence in DC and packed my things, then stored them in San Diego and delivered them to my new residence in San Diego. When my furniture arrived it was literally in pieces. My dresser had been broken down into pieces, my coffee table had been broken into pieces with the wood ripped off the base. My couch the legs had the wood ripped off, the bottom of the leather couch was torn. My suede ottoman chair wood was scratched and the legs were removed and unable to re-attach. My hybrid bicycle's wheel was forcibly removed with incorrect tools and cannot be put back together. My mattress left my apartment in a shabby box and I asked the movers if they were wrapping it in plastic and they said they were at the warehouse. Well, it arrived in San Diego soiled and covered in dirt because it had not been wrapped at all. My bedside table the wood was scratched and the base of the table wood had ripped off. My king size metal frame was broken and the screws on the inside stripped, so it cannot be put back together. My wooden tv stand had been broken into pieces and unable to put back together. This is completely unacceptable and clear negligence from the company and movers. Now they are refusing to replace the items and this is UNACCEPTABLE. The total amount of damaged items is just over $9,000. I demand to get the money in order to replace these items, ASAP. I cannot live without any furniture.
Desired Settlement: Check for $9,000 in order to replace all the above items. I have photos and proof of all damage. We are a corporate account with a lot of opportunity to use movers in the future. The wrong needs to be righted immediately.
A copy of your recent Better Business Bureau complaint has been received in this office and forwarded to my attention for review and response.
The claim form was recently received in our office. A repair firm, ***, was assigned to inspect the damage claimed and to report their findings to our corporate office. I have requested that the repair firm expedite their report. Upon receipt of the inspection report and the conclusion of the review of the relocation file, you will be notified of our settlement offer.
Ms. ****, please accept my apologies on behalf of Bekins Van Lines, Inc. that our services did not meet with your expectations. Our entire organization is genuinely concerned that all of our customers receive smooth and trouble free relocations. Your comments are extremely helpful to us in our continuing efforts to provide top quality service to our customers. Allow me to assure you that the incidents you have described are isolated ones and not in keeping with the usual quality standards upheld by Bekins Van Lines, Inc.
If you have any questions please do not hesitate to contact this office.
Director, Claims & Consumer Affairs
|4/1/2014||Problems with Product/Service|
|3/31/2014||Problems with Product/Service|
|3/21/2014||Problems with Product/Service|
|3/13/2014||Problems with Product/Service | Complaint Details Unavailable|
|2/27/2014||Problems with Product/Service|
|12/11/2013||Problems with Product/Service|
|11/14/2013||Problems with Product/Service|
|11/11/2013||Problems with Product/Service|
|10/30/2013||Problems with Product/Service|
|7/18/2013||Problems with Product/Service|
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|6/22/2013||Problems with Product/Service|
|2/15/2013||Problems with Product/Service|
|2/8/2013||Problems with Product/Service|
|11/27/2012||Problems with Product/Service|
|11/21/2012||Problems with Product/Service|
|11/12/2012||Problems with Product/Service|
|11/10/2012||Problems with Product/Service|
|11/3/2012||Problems with Product/Service|
|10/27/2012||Problems with Product/Service|
|9/21/2012||Problems with Product/Service|
|8/13/2012||Problems with Product/Service|