Business ProfileforInternational Medical Group, Inc.

Insured ID: ******** In November of 2023 I was hospitalized while overseas. I had a travel insurance plan with IMG. I was taken to the hospital because it was an emergency. While at the hospital I got the necessary approvals from IMG.IMG informed me that because they did not have a direct relationship with the facility that I would have to pay out of pocket and they would reimburse me. My bills amounted to $8,193.92 which I paid with my Amex card.Eventually IMG sent the doctor a guarantee of payment for the services requesting he provides information for them to send payment. However, since I had already paid the doctor contacted me and asked what he should do. I called IMG, explained the situation, and they recommended I file a new claim requesting reimbursement. I did so, but so far they have refused to process the claim. I've been calling their support department since the start of this year. The first time I was told to give them 30 days to process the claim and if they haven't to call back to have it escalated. I did so. When I called back on 2/12/2024 I was told the case was escalated and to give 10 days for a response. I never received a response, and so called back again on 2/22/2024. Again the case was escalated.Since then I've called back multiple times. Each time I'm told the case is being escalated. However, they have never responded or even updated the status of my case online. When I ask to speak directly with their claims processing department I'm told that is not possible.This issue has been causing me a tremendous amount of stress not to mention expense. I would like to know what I can do to compel IMG to honor their policy and reimburse me for my expenses. I have provided all the evidence they have asked of my (multiple times). However, they continue to give me the runaround.