BBB Accredited Business since
Phone: (317) 285-1111 One American Square, P O Box 368, Indianapolis, IN 46206
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that One America Financial Partners, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for One America Financial Partners, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 11 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Indiana Department of Insurance
311 West Washington Street, Suite 300, Indianapolis IN 46204-2787
Phone Number: 317-232-2395
Fax Number: 317-232-5251
Type of Entity
Business ManagementMr. Dayton Molendorp, Chairman, President/CEO Mr. Jay Williams, Chief Compliance Officer
INSURANCE-LIFE INSURANCE-LONG TERM CARE RETIREMENT PLANNING SERVICE EMPLOYEE BENEFIT PLANS Direct Life Insurance Carriers (NAICS: 524113)
One American Square, P O Box 368
Indianapolis, IN 46206 (317) 285-1111
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They have lied to me four times saying the check for my retirement was in the mail and then almost a month later say it hasn't even been processes.
Desired Settlement: One America should be forced to actually give me my money that I've already earned and filled out paperwork almost two months ago to get and stop lying to people in the process saying the check is in the mail multiple times over multiple weeks. Honestly I think one america should, in addition to giving me my money, compensate me additionally for the extreme stress and hardship I've undergone due to their lies and incompetence. It is likely thAt I will end up losing my children because I cannot afford propane to heat my house and cook food for them and my exHusband will use this to his advantage all because I trusted multiple employees of one america whom told me I should have received the check weeks ago and other wrong dates I should anticipate the check that today they Said had not even processed. Initially I was told by representative ****** on December fifteen that I should receive the check on December nineteen multiple other employees proceeded to lie and give other catalog supposed. Beck receipt December 24,26 & now today they said oh the supervisor that was supposed to sign off on it was on vacation for two weeks so we haven't even started processing this. I sent in my paperwork correctly on November seventeenth and have the documentation to prove it. This company has wasted so much my time, made me spend dAy crying, and now I will probably lose my children. Due to their incompetence I will sue them because this is an utter atrocity!
American United Life Insurance Company° ("AUL"), a OneAmerica company, has received your correspondence dated December 29, 2014 regarding the above referenced ID number.
AUL has provided ******** ********** with a response to the complaint that was submitted to your office. AUL has addressed the disputed issues and the complaint has been resolved.
Due to privacy laws we are not permitted to provide the Better Business Bureau with any further information.
If you have any questions or concerns, please do not hesitate to contact me.
****** ***** AIRC
|10/20/2014||Problems with Product/Service|
|8/18/2014||Problems with Product/Service|
|8/8/2014||Problems with Product/Service|
|3/3/2014||Problems with Product/Service|
|10/22/2013||Problems with Product/Service|
|9/19/2013||Problems with Product/Service|
|2/18/2013||Problems with Product/Service|
|7/20/2012||Problems with Product/Service|