BBB Business Review

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This business is not BBB accredited.

Conseco, Inc.

Find a Location

Phone: (317) 817-6100 View Additional Phone Numbers 11815 N Pennsylvania Street, Carmel, IN 46032 http://www.conseco.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Conseco, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 27 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 27

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Conseco, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 22, 2008 Business started: 08/19/1979 Business started locally: 01/01/1997 Business incorporated 03/25/2003 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Insurance - Department of
311 W. Washington Street, #300, Indianapolis IN 46204
http://www.in.gov/idoi
Phone Number: (317) 232-2385
Fax Number: (317) 232-5251
doi@state.in.us

Type of Entity

Corporation

Business Management
Mr. James Prieur, Chief Executive Officer Mr. Steven Stecher, President, Washington National Life Insurance Ms. Courtney Hyde, Director Legal Interface and Compliance Ms. Karen Smith, Consumer Relations Operations Manager
Contact Information
Principal: Mr. James Prieur, Chief Executive Officer
Customer Contact: Ms. Karen Smith, Consumer Relations Operations Manager
Principal: Mr. Steven Stecher, President, Washington National Life Insurance
Business Category

INSURANCE COMPANIES INSURANCE-LIFE Insurance Agencies and Brokerages (NAICS: 524210)

Additional Information

Although Conseco and its subsidiaries do business nationwide, they are headquartered in Carmel, Indiana. All complaints are processed through the BBB of Central Indiana and sent to the Carmel Conseco location.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.