BBB Business Review

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This business is not BBB accredited.

Anthem, Inc.

Additional Locations

View Additional Phone Numbers 220 Virginia Avenue, Indianapolis, IN 46206 http://www.wellpoint.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Anthem, Inc. include:

  • Failure to respond to 16 complaint(s) filed against business

Factors that raised the rating for Anthem, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 27
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Anthem, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 22, 2008 Business started: 01/01/1944
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Department of Insurance
311 West Washington Street, Suite 300, Indianapolis IN 46204-2787
http://www.in.gov/idoi/
Phone Number: 317-232-2395
Fax Number: 317-232-5251

Type of Entity

Corporation

Business Management
Ms. Kathy Harrer, Anthem Special Inquiries Ms. Marjorie Maginn, Vice President
Contact Information
Principal: Ms. Kathy Harrer, Anthem Special Inquiries
Principal: Ms. Marjorie Maginn, Vice President
Business Category

INSURANCE COMPANIES INSURANCE-HEALTH Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
AdminiStar Federal, Inc. Anthem Blue Cross & Blue Shield Anthem Blue Cross Blue Shield Wellpoint, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.