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BBB Accredited Business since
Phone: (317) 842-1875 6626 E 75th Street #400, Indianapolis, IN 46250
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A BBB Accredited Business since
BBB has determined that Arbor Homes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Arbor Homes, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 62 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32|
|Total Closed Complaints||62|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints of consumers alleging that company is not honoring their warranty work, and consumers further alleging the company does not return their phone calls or emails or honor their appointments in a timely manner. Better Business Bureau Serving Central Indiana sent a certified letter on October 16, 2014 requesting the company respond to the pattern of complaints. On October 17, 2014 company met with BBB to discuss pattern of complaints.
On October 20, 2014 BBB received a written response from company stating " As discussed in the meeting, we are aware of the issues we have recently encountered. First and foremost, we have had internal turnover with a portion of our construction team. We have recently hired additional field superintendents with excellent experience in the field. In addition to this, we have encountered issues with our contractor base. The marble top company and appliance company that we were using went out of business and left us high and dry. We were also encountering a cabinet supplier issue. I believe our new marble top and appliance companies will not leave us in this situation and the cabinet supplier changed their software package which led to missed orders and delays. To avoid these issues in the future we are hiring multiple contractors for each scope of work and working with our field teams about consistent communication with our customers."
BBB will continue to monitor the pattern of complaints and Arbor Homes file.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
Phone Number: (317) 327-1291
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Curtis Rector, President Mr. Tony Kluesner, Manager Mr. Scott Thompson, Manager Ms. Margaret Wood
Related BusinessesArbor Homes, LLC Silverthorne Homes, LLC
Home Builders New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Industry TipsContracts Licensing/Registration-Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview