Business ProfileforWilliams Comfort Air

Williams Comfort Air serviced my old unit 8/4. It was found to be failing and they recommend a full replacement. A sales rep came out the same day. Noted he did a units check outside and recommended to replace unit for same size. He noted he could replace unit the next day in the attic. After signing the contract for install we were told because it was in the attic it needed inspector before install. We had to wait a week before inspection and install. The entire unit was replaced and new HVAC was installed 8/15. I noticed the exterior unit had several large dents and scratches. Two days later the new unit failed. It was serviced and two days later 8/19 it failed again. They felt it was the drain pipe had a double trap. Removed a trap and noted the drain likely had a trap. At this point the unit leaked and destroyed the hallway ceiling. After many phone calls the ceiling was replaced. The unit failed many more times and we had visits for repairs 8/19, &/20, 8/22 the. 8/29. The unit seemed to run ok but then failed again 10/1. It was found early on the external unit with damage seen had to be replaced. It is now winter and the heater has failed. I am again waiting on Williams to come out and service the heater side of my HVAC. Im requesting the entire unit be removed and my entire amount of money returned. I will go with a better HVAC company I can trust. Im pursuing this route first before I seek a legal remedy.