BBB Business Review

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This business is not BBB accredited.

Dodds Heating & Cooling

3311 Imperial Parkway , Lafayette, IN 47905


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dodds Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 2008
Business Category

HEATING & AIR CONDITIONING Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Additional Information

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

Industry Tips

When choosing a heating or A/C contractor, consider the following:

Bids for extensive repair or replacement of systems should be submitted in writing. Estimates should always include a full description of the services to be provided and if a trip charge will be assessed. If a system is to be replaced, the estimate should include a full description of additional work required for the installation of ducts, registers, electrical wiring and repair of adjacent surfaces.

Compare more than the cost when examining the bids. Check the size of the equipment each contractor recommends. Ask each contractor to explain how the estimate of the required heating or cooling capacity and equipment was determined.

Check warranty offered: What does it cover? How long and who will honor it? Always keep a copy for your records.

The contractor you choose should provide at least one call back free of charge after installation to check the system. See that this is in the written agreement. Find out if a service contract is available providing you with an annual inspection and maintenance. Check your owner's manual for details on routine maintenance you can perform.

Read the contract thoroughly and understand it before signing. Be sure to keep a copy.

Always ask for identification from any individual claiming to be an inspector or a representative of a utility company.

Licensing

In certain counties, this type of company may require licensing. To verify if licensing is required and/or if the company is properly licensed, contact the Courthouse in the county where the company is located.

Industry Tips
Heating & A/C Contractors Licensing/Registration-Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.