BBB Business Review

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Description

We perform maintenance, service and replace all makes and models of furnaces, air conditioners, heat pumps, air handlers, geothermal systems, boilers, oil furnaces, humidifiers and even water heaters! We provide FREE estimates and 2nd opinions on equipment replacement. We install duct work. We install water heaters. Duct cleaning and sanitizing. We offer whole house humidifiers and dehumidifiers, ultra violet germicidal lights, thermostats and complete control systems, filtration and air cleaners, duct sealing and insulation, zoning systems, insulation for your home and attic, dryer and dryer vent cleanings and even handyman services. We can also design a system to fit your home and comfort and offer custom metal fabrication. We have 24/7/365 Emergency Service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brand Heating & Air Conditioning, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brand Heating & Air Conditioning, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brand Heating & Air Conditioning, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 11, 2008 Business started: 01/01/1991 in IN Business under new ownership as of: 01/01/2014 Business incorporated 08/20/2004 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Melissa Latus, Owner Mr. Michael Latus, General Manager
Contact Information
Principal: Ms. Melissa Latus, Owner
Business Category

HEATING & AIR CONDITIONING GEOTHERMAL HEATING & COOLING DEHUMIDIFYING EQUIPMENT THERMOSTATS AIR CONDITIONING REPAIR DRYER VENT CLEANING BOILERS-NEW & USED WATER HEATERS-PARTS & SUPPLIES AIR DUCT CLEANING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR DUCT SYSTEMS AIR CONDITIONING CONTRACTORS & SYSTEMS Boilers - Repair & Cleaning HEAT PUMPS HEATING CONTRACTORS WATER HEATERS-REPAIRING Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Brand Heating & Air Conditioning, LLC sells the following brand(s): April Aire, April Aire, Armstrong, Armstrong, Honeywell, Honeywell

Refund and Exchange Policy
We honor all manufacturers warranties. Refunds and exchanges are provided to the specifics of each different situation.
Industry Tips
Air Duct Cleaning Heating & A/C Contractors Licensing/Registration-Contractors
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.