Business ProfileforBassett Services, Inc.

On 2/13/2024 we had a Bassett out to check on an issue with our furnace. The furnace was making a loud noise that was becoming more and more persistent. Upon inspection it was determined that the motor was out and with further diagnosis the technician found a crack in the heating exchange. It was recommended that the 16 year old furnace needed to be replaced. The technician due to legal obligations turned off the furnace as it presented a safety violation of carbon monoxide dangers going into the house and a fire safety hazard. The technician sent estimates, along with photos of the issue and a complete written diagnosis. I contacted the warranty company to begin the claims process with the claims number of ******** and I spoke with ******************************* who claimed that I needed to have the contractor give a verbal confirmation of issue and repairs. I called Bassett back who said they do not work with home warranty companies or insurance companies for claims. Bassett also recommended that I push back on the warranty company to have the warranty company send a check and then pass the check on for the services that Bassett would render. I called the warranty company back who agreed to accept the email of estimates and repairs and said if they had any questions they would be in contact with Bassett. They also mentioned that they work with Bassett frequently most recently during the week of Feb 5th. Bassett called me back to reiterate they do not work with warranty companies or insurance companies but did not know when this policy started and could not point to this policy in writing neither on their website nor in their terms and conditions. Given the back and forth I would like to see this policy of not working with warranty companies and insurance companies in writing and published for future clients.