BBB Business Review

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BBB Accredited Business since

Action Air, Inc.

Phone: (317) 585-8981 Fax: (317) 849-6955 View Additional Phone Numbers 13284 Britton Park Road, Fishers, IN 46038

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We service, sell and install heating, cooling and indoor air quality products. Our service club provides maintenance and service on these products. We offer 24 hour emergency service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Action Air, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Action Air, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Action Air, Inc.
Customer Experience Total Customer Reviews
Positive Experience 42
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 42

Additional Information

BBB file opened: September 26, 2006 Business started: 11/01/1986 in IN Business incorporated 01/02/2002 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
Phone Number: (317) 327-1291

Type of Entity


Business Management
Mr. John Dinger, President Mr. Gary Sylvester Mrs. Kandie Dinger, Vice President
Contact Information
Principal: Mr. John Dinger, President
Principal: Mr. Gary Sylvester
Business Category


Products & Services

Action Air, Inc. sells the following brand(s): Aprilaire, Goodman, Honeywell, Lennox, Oxyquantum, White Rogers

Action Air, Inc. offers the following product(s): Air Conditioners, Air Handlers, Condensing units, De Humidifiers, Filters, Furnaces, Heat Pumps, Humidifiers, Indoor Coils, Media Filters, Thermostats, Ultra Violet Air Purification, UV Lights

Method(s) of Payment
Cash, check, Visa, Mastercard, Discover, American Express and financing.
Refund and Exchange Policy
All repair parts are guaranteed for two years. We offer a 100% satisfaction guarantee.
Industry Tips
Air Duct Cleaning Contracts Heating & A/C Contractors Licensing/Registration-Contractors

Customer Review Rating plus BBB Rating Summary

Action Air, Inc. has received 5 out of 5 stars based on 42 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.