BBB Business Review

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BBB Accredited Business since

La-Z-Boy Home Furnishings & Decor

Additional Locations

Phone: (317) 255-7322 View Additional Phone Numbers 3748 E 82nd Street, Indianapolis, IN 46240 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We sell only genuine La-Z-Boy residential upholstery products.  Our showrooms are stocked full of beautiful up to date leathers and fabrics and our warehouse has a selection of over 12,000 available units.  Custom order the leather or fabric of your choice and make your dream room come alive!  We offer a unique In Home Design service that gets us in your space to create a beautiful room for you.  Let us help you make your room a comfortable space you are proud to tell and show your friends.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that La-Z-Boy Home Furnishings & Decor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for La-Z-Boy Home Furnishings & Decor include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on La-Z-Boy Home Furnishings & Decor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 12, 2008 Business started: 10/19/1997 in IN Business started locally: 10/03/1997 Business incorporated 08/19/1974 in IN
Type of Entity


Business Management
Mr. Tom D Foster, Owner Mr. Bruce Bromstrup, General Manager Ms. Donata Heiden, Customer Service Representative
Contact Information
Customer Contact: Mr. Bruce Bromstrup, General Manager
Principal: Mr. Tom D Foster, Owner
Business Category


Products & Services

La-Z-Boy Home Furnishings & Decor sells the following brand(s): Genuine La-Z-Boy Upholstery

La-Z-Boy Home Furnishings & Decor offers the following product(s): Hammary Occasional Tables, Kincaid Occasional Tables

Method(s) of Payment
Visa, MasterCard, Discover

Customer Review Rating plus BBB Rating Summary

La-Z-Boy Home Furnishings & Decor has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.