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A BBB Accredited Business since
BBB has determined that American Rental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Rental include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Hammond, President Mr. David P David, General Manager Mr. Kevin L Rankel, Controller/Treasurer
FURNITURE RENT & LEASE APPLIANCES MAJOR - RENT/LEASE
Alternate Business NamesFull-O-Pep Appliances, Inc. RNR Custom Wheels and Tires
Company offers a Toll Free number for its customer's to call, which 800-707-RENT (7368).
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Additional Phone Numbers
- (800) 707-7368(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I paid off a mattress and frame at the 180 day period and my contract reads 422.04 plus tax payoff price and they charged me 463.84 plus 32.47 tax and the receipt they gave me says next payment due 5/30/15 instead of paid in full like it should.I used a coupon for some money off of first payment when I purchased this or they offered free weeks now they added the money saved by the coupon or free weeks to the contract stated payoff price.
Desired Settlement: A decent receipt that states paid in full on the receipt and I want refunded the amount they charged me over and above what my contract stated as the payoff price
Attached you will find copy of the closed ticket inquire for this agreement showing that the amount of revenue paid in on the item was $1069.95, as well as the 180 days same as cash attachment to the rental agreement showing the 180 days same as cash price was $1069.98. The attachment is just an estimate of the payoff amount assuming that there is no free time of use involved. As you can see we actually undercharged the agreement by $.03.
Ownership certificates are printed and distributed from our home office on a monthly basis, midi will follow up with the store location on ensure that Mr. ******** gets his.
Please feel free to contact me if you have any questions at 812-360-4433.
District Manager American Rental
We value Mr. *********** business and would like to offer him his disputed amount of $45.00 as a gift certificate towards another item from our store.
Better Business Bureau:
|2/1/2013||Problems with Product/Service|