BBB Business Review

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This Business is not BBB accredited

Indy Air Care

Additional Locations

Phone: (317) 567-6037 View Additional Phone Numbers 7525 E 39th St Ste 700, Indianapolis, IN 46226 http://www.indyaircare.net View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Indy Air Care include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Indy Air Care include:

  • Length of time business has been operating
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 18

Additional Complaint Information

BBB files indicate that this company has a pattern of customer complaints. Specifically, complainants allege they responded to an advertisement for a certain price, typically $39.99 to $59.00, and when company arrived at the home, company greatly inflated the price by recommending additional services ranging from $420.00 to $7000.00. Consumers also allege cleaning services were poor.  In December 2012, BBB contacted the business for their response regarding the pattern of consumer complaints.  On December 27, 2012, BBB did receive a response, but BBB has been unable to confirm the person that responded is authorized to speak on behalf of the company. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Indy Air Care
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 08, 2007 Business started: 04/08/2008 in IN Business under new ownership as of: 04/01/2008 Business incorporated: 11/15/2006 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana State Chemist
175 S. University Street , West Lafayette IN 47907
http://www.isco.purdue.edu
Phone Number: (765) 494-1492

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Cole, Owner
Contact Information
Customer Contact: Indy Air Care Representative
Principal: Mr. Jim Cole, Owner
Business Category

DUCT CLEANING VENTILATING SYSTEMS-CLEANING Mold & Mildew Inspection/Removal/Remediation AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.