BBB Business Review

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Description

Dr. Falender is a board-certified oral and maxillofacial surgeon. He has practiced oral and maxillofacial surgery, implant surgery, and laser surgery in Indianapolis, Indiana, since 1989. Dr. Falender is a graduate of Indiana University and received his Doctor of Dental Surgery from the Indiana University School of Dentistry. He completed his residency in oral and maxillofacial surgery at New York‘s Lincoln Medical Center, an affiliate of New York Medical College. Dr. Falender is a Diplomate of the American Board of Oral and Maxillofacial Surgery, a Diplomate of the International Congress of Oral Implantologists, and a Fellow of the American Association of Oral and Maxillofacial Surgeons. Dr. Falender is a frequent lecturer on implant dentistry and has published numerous articles.He is an Associate Professor of Oral and Maxillofacial Surgery at the Indiana University School of Dentistry. Dr. Falender enjoys traveling, sports, music, and spending time with his family.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Indianapolis Oral Surgery & Dental Implant Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Indianapolis Oral Surgery & Dental Implant Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Indianapolis Oral Surgery & Dental Implant Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 2008 Business started: 09/01/1989 in IN Business incorporated 10/07/1996 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Professional Licensing Agency
402 W. Washington Street, Room W072, Indianapolis IN 46204-2247
http://www.pla.in.gov

Type of Entity

Corporation

Business Management
Dr. Lawrence Falender, Owner
Contact Information
Principal: Dr. Lawrence Falender, Owner
Business Category

Dentist - Sedation Dentist - Dental Surgery PHYSICIANS & SURGEONS - MAXILLOFACIAL Dentist - Dental Implants Offices of Dentists (NAICS: 621210)

Method(s) of Payment
Cash, Mastercard, VISA, Discover, and Checks (with Driver's license)
Many dental and medical insurance plans
Alternate Business Names
Lawrence G Falender, DDS, PC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.