This Business is not BBB accredited
Phone: (317) 814-7520 View Additional Phone Numbers 969 N Rangeline Road, Carmel, IN 46032
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Indy Auto Man, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 13 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||13|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaint. Specifically, complainants allege that company misrepresented themselves either by saying repairs would be made and covered by the company or vehicles condition was misrepresented. BBB contacted the business by certified letter in July 2014 regarding the pattern of complaint. Company responded to BBB's request stating "We involved attorneys into the sales process and right now before buying a vehicle it should be 100% clear to the customer that the vehicle is bought AS-IS, as we have 3 forms warning customers that vehicle is sold AS-IS. We are being extremely upfront about what customers are buying". The customer is presented with an opportunity to: inspect vehicle, purchase extended service contract, put all verbal promises in writing before purchasing the vehicle, should the vehicle have a deal pending, it is marked as deal pending, sold vehicles are marked as sold, any damages on the vehicles are disclosed to the customer ahead of time on the phone and via detailed pictures of the vehicle posted on the website. Company also states that occasionally phone calls are getting lost due to the reliability issues with the company's telephone provider and company is working with their provider to fix missed calls.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Victor Figlin, Co-Owner Mr. Eugene Gorin, Co-Owner
Auto Dealers - Used Cars Used Car Dealers (NAICS: 441120)