BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tom Wood, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tom Wood, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 28

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Tom Wood, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: August 31, 1967 Business started: 03/01/1967 in IN Business incorporated 11/14/1975 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Secretary of State
302 W Washington Street Room E-018, Indianapolis IN 46204
http://www.in.gov/sos/dealer/3939.htm
Phone Number: 317.234.7190
Fax Number: 317.233.1915
dealer@sos.in.gov

Type of Entity

Corporation

Business Management
Mr. Jeff Wood, President Ms. Annette Butler, Executive Assistant to the President Mr. Roger Keller, Chief Operating Officer
Contact Information
Customer Contact: Ms. Annette Butler, Executive Assistant to the President
Principal: Mr. Jeff Wood, President
Related Businesses
Tom Wood Outdoor, Inc. Tom Wood Volkswagen of Noblesville
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars MOTORCYCLES-DEALERS AUTO REPAIR & SERVICE New Car Dealers (NAICS: 441110)

Alternate Business Names
Audi Indianapolis Quality Leasing Tom Wood Ford Tom Wood Honda Tom Wood Jaguar, Land Rover, Volvo Tom Wood Lexus Tom Wood Management Tom Wood Nissan Tom Wood Subaru Tom Wood Toyota Scion Tom Wood Volkswagen
Industry Tips
Auto Repair Tips Buying A Used Vehicle Contracts

Customer Review Rating plus BBB Rating Summary

Tom Wood, Inc. has received 3.85 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.