If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Tom Roush Lincoln Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tom Roush Lincoln Mazda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000
Type of Entity
Business ManagementMr. Thomas Roush, President Mr. Steve Reynolds, Controller Mr. Jeffery S Roush, Owner Mr. Joe Rynard, Service Director
Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE New Car Dealers (NAICS: 441110)
Alternate Business NamesTom Roush Mazda
Industry TipsAuto Repair Tips Buying A Used Vehicle Contracts
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
525 W David Brown Drive
Westfield, IN 46074 (317) 896-5561 Directions
P O Box 391
Westfield, IN 46074
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 382-4619(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The dealership's work order states "ck and top off fluids" for vehicle. Their technician poured the WRONG chemical into the Master Cylinder which has resulted in the entire braking system failing. The other issue was the right rear stablizing link has shirred itself off. The dealership paid $200.00 toward the repair of the link. I have tried to settle this with them. The bill is $1,753.53 to fix the braking system. I offered to split the bill with them. They refused to go half. I have the work order.
Desired Settlement: Since I have had to pay the entire bill for the repairs I want to be reimbursed for the entire amount.
I have reviewed the complaint made by ***** ******.
I would first like to point out that ***** has driven the vehicle 10,000 miles. It has been aprox 5 months since she purchased the vehicle. I have no idea who has touched or serviced this vehicle since it has not been in our possession. Her contention that the brake fluid was contaminated while In our possession does not hold water. Our mechanics are ASE certified and perform a visual inspection of all fluids. The only fluids that are topped off are the Windshield Wiper Fluid. The oil is changed and a new filter is used. All other fluids if not low are not touched. If these fluids are low they are drained and re filled only. As stated on our internal repair order no brake repair or fluid was changed or any other fluid other than oil.
***** had her vehicle worked on 4/2915 at her mechanic and at her request and rear brake work was performed. Hoses and calipers and rotors were replaced on the rear. Also the brakes were bled of fluid. I authorized $200 toward this repair. No problems were noted by her mechanic at this time with fluid or any other brake problems.
Then on 5/615 at same repair facility it Is noted that now fluid is contaminated. The brakes and fluids were checked and worked on 4/29 and now we have another brake problem at 5/6/15? Now they want . to replace some of same parts from first repair again in 7 days?
I told ***** at this time I would be willing to help out another $300 toward repair, but in no way felt responsible for someone else's work or problems they may have been caused by a previous repair and that this vehicle had been out of our possession for 5 months and 10,000 miles. I feel this offer was more than fair. She wanted another $300 toward repair and I refused since I have no idea how these got damaged and we did not perform the work as her mechanic preformed the repairs.
Please find enclosed the copy of both repair orders, Copy of buyer's order where ***** also acknowledged that this purchase was "as is" and she declined to purchase a service contract for future repairs that may arise. Please also find copy of Federal FTCsticker signed on front and back by ***** and initialed by ***** at "as is" and also signed above again where she was offered a service contract and failed to purchase. Then the 3rd as is document she signed as to the vehicle being sold "as is"
Tom Roush strives to maintain a great reputation for customer satisfaction and help a customer with a reasonable request when possible. A very reasonable offer was offered to *****, but she declined. !feel we are under no obligation to help this customer now or in the future since the parts in question have been serviced elsewhere and repairs previously made to the brake system and the 5 months and 10.000 miles that have passed.
Michael D B*****
Tom Roush Budget Centers Manager
11242 E Washingotn St. Indpls. In. 46229 (317) 622-1235
Better Business Bureau:
|7/15/2014||Problems with Product/Service|
Customer Reviews Summary