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BBB Accredited Business since
Phone: (317) 293-8060 5155 W Pike Plaza Road, Indianapolis, IN 46254
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A BBB Accredited Business since
BBB has determined that Ray Skillman Westside Imports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000
Type of Entity
Business ManagementMr. Justin Bunte, Vice President Mr. Ray Skillman, President
Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE Auto Dealers - Hybrid Vehicles Auto Dealers - Online New Car Dealers (NAICS: 441110)
Alternate Business NamesRay Skillman Westside Mitsubishi
Industry TipsAuto Repair Tips Buying A Used Vehicle Contracts
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5155 W Pike Plaza Road
Indianapolis, IN 46254 (317) 293-8060 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Refer to both reviews from Lawson on 8/10/16 and 8/12/16 on your BBB website. Purchased a vehicle on 8/6/16 Hyundai lot we gave a down payment of $2000.00 but Ray Skillman posted a $4000.00 down payment to our checking account by using the credit card machine and a 13 second glitch either by duplicate passes or improper passes in the card machine at Skillman's. This caused our account to be over drafted. Dave G******, manager at the store would not acknowledge any fault even going as far as begging ***** ****** at our Bank to take the blame for the error or glitch. The bank did not do this and still states it was a glitch by Ray Skillman. I then posted a review online trying to avoid making matters worse. Only to have Skillman respond stating they had called us on a 3 way phone call That Never Occurred. When my wife saw on bank statement that she checks daily on 8/7/16 our account showed $4000.00 was removed not $2000.00. She called the banks fraud line and spoke to them that night and they told her what our options were and what to do out the problem. She got up 8/8/16 went to bank got copies of paperwork, then went to Skillman at 9:17 am to fix the mess. She wanted this to be corrected and any fees related to the mess fixed immediately. She also took a witness with her in case one was needed. She has pulled all call records, pictures and video of this meeting fearing the worse would come. Well....After her meeting with Mr. G****** at Skillman she got a credit for the $2000.00 to show we paid only 2000.00 not 4000.00. Gave them the cars keys and told them in less than 72 hours she was not interested in dealing with anyone who would provide such poor services and left to meet with our Attorney *** ******** at 3 pm on that afternoon to protect our assests or bills from being late, bounced or even derogatory credit reports. She also filed a police report for our bank to avoid problems. Then she went to your website and did a BBB Review. AT NO TIME did we have a 3 way call with any one at Skillman and this matter is not settled. She has spent her entire week taking care of this mess with an attorney, dealership, bank, and creditors who we owe and the police all over a malfunction of Skillman's credit card machine. So far this has cost a visit to our Attorney and other fees. We will not pick up this car or go any farther till Skillman fixes the mess it made. You are welcomed to all bills, call records, pictures, witness information and etc. Something so easy should of never turned into a nightmare like Skillman has caused us all over a glitch.
Desired Settlement: All fees related to this to be paid. A letter for the Credit Agencies stating what happened and any cost to have our Attorney fix the mess until then the car is will sit at Skillman, they have had the keys and care since this mess started on 8/8/2016.
I wanted to send you these documents on case ID : ********
You will find our ***** Bank ACH credit from ******** ***** for $3830.84 THis is the amount we were credited for that days transactions from our credit card processing.
You will also see a detailed report on all trasactions form the day that total the same amount of $3830.84.
I have also incuded a search for all charges and attempt to that credit card number ending in **** from *** **** the third party processor of the charges.
Again we have only attempted to charge the agreed $2000 for the down payment on the car. Only one time and we were only paid one timw for the $2000.
I hope this customer can see have been upfront on all we have processed and that we have done nothing wrong and we have verified this on every front mulitple times.
Have a great day!
Ray Skillman West.
Problems with Product/Service
Read Complaint Details
Complaint: On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPMs go really high but the car barely moved). I had to go out of the country for a week so my mother and grandparents would see what they could do. Car was towed to the dealership we bought it, Ray Skillman Hyundai at the Auto Mall. They found that a hose had broken, draining my transmission fluid. This was not covered under warranty. My grandparents paid 333.16 and proceeded home. Within 30 minutes of being on the road the car broke down. The conclusion of this problem equaled a new transmission covered by my 10 year 100,000 mile power train warranty. I also dont understand how a hose that stopped the transmission from working is not considered part of the transmission thus being part of the power train.I feel that the initial fix done by Ray Skillman was not the true problem and this resulted in the loss of my original transmission. No one seems to care that my car stranded my grandparents on the side of the road. CARLA L*** at your dealership is a poor representative for your company. I filled out a survey about my dissatisfaction with the 333.16 no fix. She called and upon speaking to me for the very first time did not care that this was such an inconvenience. I tried to explain to her that for the past 10 years my family and I have been very loyal customers of Ray Skillman. We have had AT LEAST 5 cars purchased brand new from their dealerships over the years. She then talked over me saying she had already been made well aware that we would take our business somewhere else. That doesnt seem like a very good representation of the brand. I dont understand why if a car was brought in with a transmission why it was not thoroughly checked enough to determine it would not get more than 20 minutes down the road. Furthermore I dont understand why you cannot offer a refund on a repair that did not fix anything.
Desired Settlement: My $333.16 refunded.
First off I would like to apologize for how my staff has not shown compassion for the service issues with her car. It is never convenient to have to deal with a service issue on you r vehicle. I am sorry that my staff did not show the appropriate compassion for the situation. I am sorry that her grandparents broke down on the side of the road also. Our staff could have been more compassionate to this situation. As to the claims of the repairs we are required to follow Hyundai Warranty guidelines. I have reviewed the warranty guidelines and I do feel that we have followed them and the hose is not a covered item. I also feel that my staff did inspect the vehicle and they are relaying to me that they did not see any other issues with the transmission. As in any repair we could have possibly missed something and if so I am again sorry if we had missed it on first inspection. The technician that drove it after the repairs were completed did not notice anything wrong with the transmission at that time.. The fact that the vehicle did travel down the road for the 20 miles might also indicate that maybe it did not show any other issues at that time. The repairs have been approved under Hyundai warranty for the transmission. I apologize that it caused two visits for the repairs but we didn't see anything at the first visit that would allow us to send a claim in for a transmission repair to Hyundai. We would have had to have a issue at that time to send a claim to Hyundai. I hope you can understand that we do strive to provide excellent customer service and we can always improve ad we will strive to do so. Thank you for bringing this to my attention and we will look to improve our communication and compassion towards these unfortunate situations. Thank you
Read Complaint Details
Complaint: In February 2012 I purchased a used vehicle from Ray Skillman, I questioned the salesman about the previous history of this vehicle and he explained that it had been purchased at this dealership so was a local one owner that had been traded back in for a new model. During our sale negotiation the sales manager became involved and did not dispute the statement that this was a one owner vehicle. In February of 2015 I purchased a new vehicle and was attempting to sell the 2012 van myself when I purchased a (AUTOCHECK) report to aid in the sale, this is when I discovered that this van was purchased in Arizona for a fleet/rental vehicle, has had multiple owners, and was wrecked. Ray Skillman purchased this vehicle from the Auto Auction. Autocheck has a scoring method that compares similar vehicles and scores mine at a 64 compared to a normal 79-85 based on it's history. I have been in contact with the dealership multiple times trying to work out a solution, however they will only offer a wholesale price, this offer was made after two different sales managers have apologized for their salesman lying to me about the history. The Ray Skillman vice president has said he doesn't believe they broke the law, however the consumer protection law is very specific in the fact that if I ask for the history they have to tell me the truth. I contend that the Ray Skillman Kia Dealership did intentionally lie about this vehicle history to promote the sale of this van at a amount that exceeded it's true value based on it's history.
Desired Settlement: I made and offer for settlement to the dealership that in exchange for them paying in full my loan I would return the vehicle to them and drop all legal action. Their reply was that the vehicle was not worth the payoff amount(keep in mind my previous statement about the true value upon purchase)and they would only offer slightly above wholesale. I request that based on them refusing to resolve this matter in a timely manner and executing this transaction under false pretense I want a full refund
BBB of Central Indiana,
Better Business Bureau:
Better Business Bureau:
Ray Skillman sent you a response to my complaint that contains multiple inconsistences, and one totally fabricated comment. I would like to clarify and address the facts as they actually happened.
Mr. B**** would like you to believe he is refunding and amount in an effort to resolve my dispute, that is not the case, the refund he is speaking about is a totally separate issue from being lied to by the Ray Skillman salesman about the history of my vehicle. 2 ½ years ago we requested that the extended warranty be cancelled on our van, at that time I spoke to the Ray Skillman finance manager over the phone and also sent by registered mail, notification of cancellation of that policy. Since Ray Skillman neglected to actually cancel that warranty per my request at that time, I have been paying both the warranty premium and interest on that amount. Mr. B**** is only refunding the money I paid for this policy plus interest nothing more. The only correlation between my complaint and this refund is that it will reduce my payoff. I am not sure that Ray Skillman actually paid any of this amount as it is more likely that it was credited by the company that issued the warranty. This is still pending as of this date the loan holder GM Financial has yet to receive anything. Mr. B**** has included this $1586 in the amount he is offering in their settlement in an effort to make the offer look more generous, again this is already my money and is only being refunded from the cancellation of the warranty.
At no time during any of our phone, email or written correspondence has there been any discussion of me trying to trade my vehicle in and being offered $2000, that is and outrageous ridiculous statement. On my first contact with Mr. Chad Anderson on February 17, 2015 we discussed my receiving the information from the Autocheck report, Mr. Anderson offered to make me a deal on a new vehicle to compensate us for the problem with the 2010 Kia van. I discussed with Mr. Anderson that I had already purchased a new vehicle outright and was attempting to sell the van myself when I discovered the history of our van. During this discussion I commented that the value of my van was worth substantially less and neither a dealer nor private buyer would be willing to offer more than $5000-$6000 for it based on the autocheck report information. Mr. Anderson disputed my assumption, stating that dealers do not base pricing on these reports, however later in the conversation Mr. Anderson offered to purchase our van stating he would not pay more than dealer wholesale of about $6000. In an article published by Carfax referring to the insurance term diminished value dated 10/2014, it is typical that a car with an accident report has a 10-30% less value, this is true even in minor damage. Additionally a vehicle being branded as a fleet vehicle would negatively affect the value of a vehicle according to the NADA guide.
Based on doing business with what I thought was a reputable business I did not ask for the Autocheck report, however I ask a direct question about the vehicle history to the salesman. I guess if Mr. B**** wants to contend it was available on the website when I viewed the sales ad, we should look into the fact that the vehicle I was looking at and called about was not the vehicle that I was shown when I arrived at the dealership, so that report was of no use anyway. If Mr. B**** wants to insist it is my fault for not asking for a report then perhaps the BBB needs to investigate a sales tactic of bait and switch by this dealership.
The number that Mr. B**** is using for his calculations are incorrect; the window sticker sales price on this van was $17,000, Ray Skillman convinced themselves that they were being very generous by discounting the price by $26 the actual final sale price was $16,974. Based on the Autocheck report and previous history of this van, I over paid somewhere between $2000-$5000 for this purchase, this does not include being over charged for interest and sales tax. Contrary to Mr. B****’s statement to you in his reply, he has never offered $9800, his one and only offer which I can verify through his email was for $7000 plus $1000 extra if I agreed to settle before April 30th.
Mr. B**** likes to use the “Good Faith” term to justify offering less than the amount we requested to settle this dispute. We did not request that Ray Skillman do an appraisal as to the value of our vehicle, we stated what it would take to resolve the situation that was fair and reasonable. The Ray Skillman dealership sold this vehicle under false pretense in excess of its true value based on its history. Had the Ray Skillman dealership originally sold this van in “Good Faith” instead of deceiving, lying, and misleading us there would be no dispute because we would have never purchased this van in the first place!
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Never finished the paperwork and still was required to purchase and take the vehicle home. They miss represented their product and how the sale took place. I would never recommend ANYONE doing business with Ray Skillman Mazda. The General Manager ***** is a joke as well. He does not handle manners well at all. In all the vehicle ran for 3 days and then I had to pay over $1200. They are full of lies. Traded in a perfectly working vehicle for one that only ran for 3 days.
Desired Settlement: Work on the vehicle and inspect it for damages before making the claim that it is good to go. Give me my vehicle back. The paperwork was never finished and I have the paperwork to prove it.
I have contacted **** ****** and gave him a couple of different options. We agreed to help with the cost for the repairs on the as-is vehicle that was purchased. Customer stated that he would contact the BBB and let them know the issue has been resolved.
Ray Skillman Westside Auto Mall
Customer Reviews Summary