BBB Accredited Business since

Ray Skillman Westside Imports, Inc.

Phone: (317) 293-8060 5155 W Pike Plaza Road, Indianapolis, IN 46254 http://www.rayskillmanmitsubishiwest.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ray Skillman Westside Imports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ray Skillman Westside Imports, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ray Skillman Westside Imports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: September 10, 2007 Business started: 02/17/2004 in IN Business incorporated 02/17/2004 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
http://www.state.in.us/bmv
Phone Number: (317) 233-6000

Type of Entity

Corporation

Business Management
Mr. Justin Bunte, Vice President Mr. Ray Skillman, President
Contact Information
Principal: Mr. Justin Bunte, Vice President
Principal: Mr. Ray Skillman, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE Auto Dealers - Hybrid Vehicles Auto Dealers - Online New Car Dealers (NAICS: 441110)

Alternate Business Names
Ray Skillman Westside Mitsubishi
Industry Tips
As Is Vehicle Purchasing Auto Repair Tips

Additional Locations

  • 5155 W Pike Plaza Road

    Indianapolis, IN 46254 (317) 293-8060

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/24/2015 Problems with Product/Service
5/14/2015 Advertising/Sales Issues
7/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Never finished the paperwork and still was required to purchase and take the vehicle home. They miss represented their product and how the sale took place. I would never recommend ANYONE doing business with Ray Skillman Mazda. The General Manager ***** is a joke as well. He does not handle manners well at all. In all the vehicle ran for 3 days and then I had to pay over $1200. They are full of lies. Traded in a perfectly working vehicle for one that only ran for 3 days.

Desired Settlement: Work on the vehicle and inspect it for damages before making the claim that it is good to go. Give me my vehicle back. The paperwork was never finished and I have the paperwork to prove it.

Business Response:

I have contacted **** ****** and gave him a couple of different options.  We agreed to help with the cost for the repairs on the as-is vehicle that was purchased.  Customer stated that he would contact the BBB and let them know the issue has been resolved.

Thank you,

***** ******

Ray Skillman Westside Auto Mall

317-293-****

7/1/2013 Problems with Product/Service | Complaint Details Unavailable
3/12/2013 Advertising/Sales Issues
1/16/2013 Problems with Product/Service
1/3/2013 Advertising/Sales Issues
11/13/2012 Problems with Product/Service