Customer ReviewsforRay Skillman Ford & Southside Hyundai and Genesis

They have always not refilled the engine with enough oil after an oil change. I have had to add more than 2 quarts of oil after paying for a *******************. This has happened several times and despite informing them about it, they keep doing the same thing. Very disappointed with their operation,

PREDATORY LENDERS through their in house payment system. I thought I was purchasing a used vehicle from them. A 2013 **** E350 van for my family. They charged me ***** for the vehicle, even though it's on the internet for *****. I placed my deposit, got insurance and took and uber out to pick up the vehicle. While signing the paperwork (deep in the paperwork) I get to a page where it says I pay $***** for the van over 36 months then after the last payment when I'm all done. I have to pay an additional $4100 to buy the vehicle. WHAT?!?!. Yes, their LEASING me the vehicle. A 11 year old vehicle with ****** ON LEASE. Mind you the first 3 pages I signed said "AS IS NO WARRANTY". Upon learning about it being a lease I asked if I could do 1 year. The answer is Yes, but at $***** over 12 months instead of 36! They're PREDATORY, and taking advantage of people especially of you don't read you paperwork. They NEVER explained it was a lease. NEVER. I caught it and they didn't like that I questioned them on it and they said they were no longer felt comfortable and pulled the deal. They only pulled the deal because I questioned them, they had my money and insurance already. They were caught red handed and they knew it. Again, who leases an 11 year old vehicle, with ****** miles, no warranty on the vehicle and an additional $4100 payment at the end AFTER you've paid over market value over the last 36 months? Lol, then they made me uber back home! 40 minutes from the lot. BEWARE they will try to make it seem as if they're doing you a favor. This is why people hate car salesmen. I believe this isn't legal at all, no one I've spoken to has ever heard of this kind of "lease". They will get you if you're not vigilant. Please read your paperwork people.

******** at *** Skillman is a very rude and unprofessional individual. And I truly hope they get rid of her. She lies and commits fraud on applications for loans she combines all sources of income knowing that the loan place wont accept self employment as part of loan. So she puts it all as your verifiable income through your employer. Then tells you to lie to the loan company. They try to pressure you into keeping a car that has issues that the loan company said they will let you out of the loan. They send over 4 individuals to try to convince you. Very bad customer service. IF YOU GET A VEHICLE FROM THEM MAKE SURE IT IS WHAT YOU WANT AND IF NOT WHEN THEY DO THE WELCOME CALL FROM THE LOAN COMPANY TELL THEM THE ISSUES AND THEY WILL STOP THE PAYMENT. DO NOT LET THESE PEOPLE GET AWAY WITH WHAT THEY DO.THEY NEED STOPPED.

Horrible customer service after the sale. Said they aligned and balance the wheels. I asked twice before my son bought it, who lives in *********. After being assured the service was performed, he purchased it and then I picked it up last Wednesday and drove it here to ***********. Alignment is off and the wheels are out of balance. They told me that they would not compensate me for the $140 I paid to get it fixed in ***********. I was not going to drive an hour and a half back over there the way it was driving. The sales manager said the service was done, so basically said s**** you. I sent a message to ******************** but received no response. Surprise!!! So I would not buy anything from any of the Ray Skillman dealerships and I would definitely not have any service done there because they will not stand behind their work.

salesperson was friendly. finance person didn't give any paperwork that i signed except the extended warranty and that was in the sealed envelope. It was my understanding that all my paperwork was in the same sealed envelope. Someone from the dealership took my registration and warranties and other paperwork from my glovebox of my automobile that i was considering trading. (no deal had been made) I did receive part of the paperwork back in the mail that was taken after talking to two different people about it. Still have not received the remainder of paperwork taken or the new paperwork for the current automobile. Love my new automobile but, can't stand a thief. First time I have ever had this happen and I trade every couple of years.

I took my explorer to ray Skillman in Greenwood for three items check engine light,transmission not shifting right,and rattling in front end it has been there four days day one I was told it needed a o2 sensor and it should be in next day however it was finally in on day 4also they said transmission was ok on rattling in front end they said there was no problem I will never take my car. Back to them although it is under warranty

Dropped car off Jan. 31st for software upgrade and servicing, got car back for the 4th or 5th time yesterday, Jul. 20th. I'll generalize; the master cylinder was replaced, but they failed to bleed the system, (no brakes, can't shift), poor communication, and the software upgrade made the car go into a safety mode, where you couldn't go over **** RPM's.Since my car was perfectly fine prior to bringing it for servicing and all remaining issues were the direct result of the software upgrade, everything below was done for free.Was told it was caused by a bad water pump that they apparently missed in their inspection and when they replaced the serpentine belt, which drives the water pump. That they emphasized was so bad it rattled, but yet missed it. They said it needed a new knock sensor, it needed a new bolt for the knock sensor. Then was told it needed a new engine, that Hyundai would pay for, was told this directly, then said it needed the cylinder walls cleaned??.Then I get my car and it seemed to be fine, I specifically asked about the engine, and was told again, the engine was under a lifetime warranty, even if I sold it to another person that they were covered.Car went into limp mode again, took it back in, car sat for a good two weeks before even being looked at, then sat in a back parking lot for a good 3 weeks, unlocked. Then I'm told it needs a new engine, Hyundai will NOT pay for it, it is NOT under any warranty and they can do nothing more to fix my car to stop it from going into safety mode. When I got my car back it, they had failed to reconnect the fuel regulator making the car almost undrivable, but missed this.To summarize, I wasn't looking for a new engine, I just wanted to be able to use my car. it's a 2013 with 175K, I understand it's old. I just want to be able to drive it without having to "reset" it. I just want people to act like they care. I am most angry that I was lied to.

I do not understand how this company has an A+ rating. So, to start off, if your car is still driveable they cannot get you in until September. SEPTEMBER. but if your car isn't, they can start on it right away. With that being said (my car was not driveable) it has been at the collision center for almost 4 weeks now and all they have done is give me the run around. They didn't listen to me when I said my car was making a noise after the accident, and all they did was fix what the insurance had estimated. THEN when they called me to tell me it was ready and I mentioned the noise my car was making, the receptionist had told me that they usually do a test drive before making that decision and she would call me back later that evening (she did not *SURPRISE*). I called the next day and what do you know, they didn't fix it. My car was also just sitting around for a whole week while ***** (the estimator?) was gone! It has been such a hassle dealing with them, it's not worth taking your car back here to get things fixed. Find somewhere else where customer service is valued more.