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          Button Motors, Inc. has 1 locations, listed below.

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            Business ProfileforButton Motors, Inc.

            New Car Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Automotive Retail Sales & Service

            Products & Services

            New Vehicles, Used Vehicles

            Business Details

            BBB File Opened:
            4/10/2008
            Years in Business:
            92
            Business Started:
            1/1/1932
            Business Incorporated:
            4/28/1947
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Rex Gingerich, Vice President
            • Mr. Jeff Jackson, CFO
            • Ms. Carlee Floyd
            Contact Information

            Principal

            • Mr. Rex Gingerich, Vice President

            Customer Contact

            • Mr. Rex Gingerich, Vice President
            • Mr. Jeff Jackson, CFO
            • Ms. Carlee Floyd
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a brand new vehicle from them 2 months ago. A month ago on May 23rd ********************************** the middle of us driving. The vehicle would not move or go out of park. We called the dealership and let them know the issue. They stated a tow truck would be there to pick up the vehicle. After 3 hours a tow truck showed up that was NOT equip to handle our vehicle so they had to send another tow truck which in total left us stranded for 5 hours. I tried to have a local company do it since they could be at the site within 30 minutes but dealership would not pay for it. After that we were without a vehicle for over a week. In our lease agreement it states we will get a vehicle within 48 hours and it would be the same year or newer than our current lease. When we finally got a vehicle it was 2 years older than my new vehicle (therefore they broke my lease agreement). I had to do all of the calling to get this resolved and to see what was wrong with my vehicle after not hearing for over a week about it. The entire motor had to be replaced so we were without the vehicle for over 3 weeks. I asked for compensation for going that long without a rental and for when we had the rental they gave us due to still needing to drive 2 vehicles because they did not keep up their end on the year/size of the vehicle. I also asked for my first month payment to be credited back to me since I could not drive my vehicle for almost that entire month. While the ** said he would try to get that passed he could not guarantee any compensation. I love the vehicle that I purchased but the customer service I have received during these issues in less than subpar (as the ** agreed with repeatedly). I have leased vehicles for 4 terms now and this is the worst experience I have ever had. I am out way more money due to gas and payments for insurance and lease on a car that in total I only had for a week before it was in the shop for over 3.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Central Indiana

            BBB Reports On

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