BBB Business Review

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BBB Accredited Business since

Butler Hyundai

Phone: (317) 848-4200 View Additional Phone Numbers 4200 E 96th Street, Indianapolis, IN 46240 http://www.butlerauto.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Butler Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Butler Hyundai include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Butler Hyundai
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 08, 1988 Business started: 01/01/1988 in IN Business incorporated 10/08/1988 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
http://www.state.in.us/bmv
Phone Number: (317) 233-6000

Type of Entity

Corporation

Business Management
Mr. Bob G. Butler, President Mr. Rob A. Butler, Vice-President
Contact Information
Principal: Mr. Bob G. Butler, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE New Car Dealers (NAICS: 441110)

Products & Services

Butler Hyundai sells the following brand(s): BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Honda, Hyundai, Jeep, Kia, Lexus, Lincoln, Mercedes, Mercury, Nissan, Pontiac, Toyota, Volvo

Butler Hyundai offers the following product(s): New Vehicles, Pre-Owned Vehicles

Method(s) of Payment
Cash, Visa, Checks, Mastercard.
Refund and Exchange Policy
See dealer for details, policy is different per department.
Alternate Business Names
Butler Automotive Group
Licensing

This type of company may require licensing. To verify if licensing is required and/or if the company is properly licensed, contact the BBB of Motor Vehicles at 317-233-6000 or visit their website at www.in.gov/bmv.

Industry Tips
Auto Repair Tips Buying A Used Vehicle Contracts

Customer Review Rating plus BBB Rating Summary

Butler Hyundai has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.