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Better Business Bureau ®
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Central Indiana

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bill Estes Ford, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bill Estes Ford, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Bill Estes Ford, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 26, 2008 Business started: 01/19/1958 in IN Business incorporated: 03/30/1999 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000

Type of Entity


Business Management
Mr. William Estes, President
Contact Information
Principal: Mr. William Estes, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE New Car Dealers (NAICS: 441110)

Industry Tips
As Is Vehicle Purchasing Auto Repair Tips

Additional Locations

  • 450 E Northfield Drive

    Brownsburg, IN 46112 (317) 852-2231


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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Additional Phone Numbers

  • (866) 688-1150(Phone)

Additional Web Addresses

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Complaint Detail(s)

8/23/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have a 1992 Ford E-150, had a recall for some wire harness? Dropped van off on 7/17/2014 at approx. 9 am picked Dealer called said van was ready, picked up at approx. 5:45 (close at 6) noticed key was broken off in the ignition went back to Bill Estes and guy told me everyone went home they are closed come back tomorrow. Went in this morning spoke with ****** **** Shop Foreman, he told me he did see the key was broke yesterday that "he didn't know when in the day it got broke, that its an old van." I told him they broke it they should fix it. He said "it's your van we are not responsible. They have Complete Satisfied Guaranteed. I guess to is just for looks for satisfaction is out the window.

Desired Settlement: I just want them to fix what they broke. The key is broke the same key unlocks the doors. I cannot lock my van up due to there negligence!

Business Response:

I am writing in response to your letter of August 6 with regard to the above referenced file.

We have arranged an appointment with Mr. ********* for later this week to inspect and resolve this issue. We have explained to him that Ford has five different lock cylinder options and we cannot pre-order it without first examining the old part. We are hopeful that we will be able to then take care of this problem for him.

I hope this information is helpful in resolving this complaint. If you would like to further discuss it, I can be reached at 317-872-*****



******* ** *******

Chief Financial Officer

7/23/2013 Advertising/Sales Issues
7/19/2012 Advertising/Sales Issues
6/1/2012 Billing/Collection Issues