BBB Business Review

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This business is not BBB accredited.

HH Gregg Appliances, Inc.

Find a Location

Phone: (800) 284-7344 View Additional Phone Numbers 4161 E 96th Street, Indianapolis, IN 46240 http://www.hhgregg.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for HH Gregg Appliances, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1686 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1686 complaints closed with BBB in last 3 years | 645 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 162
Billing/Collection Issues 47
Delivery Issues 129
Guarantee/Warranty Issues 262
Problems with Product/Service 1086
Total Closed Complaints 1686

Customer Reviews Summary Read customer reviews

98 Customer Reviews on HH Gregg Appliances, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 3
Negative Experience 92
Total Customer Reviews 98

Additional Information

BBB file opened: May 22, 2008 Business started: 01/19/1953 in IN Business incorporated 06/01/1960 in IN
Type of Entity

Corporation

Business Management
JoAnn Sears, Customer Relations
Contact Information
Principal: JoAnn Sears, Customer Relations
Business Category

APPLIANCES-MAJOR-DEALERS APPLIANCES-SMALL-DEALERS COMPUTERS-DEALERS TELEVISION & RADIO-DEALERS VIDEO EQUIPMENT-SALES & RENTALS

Alternate Business Names
Gregg Appliances, Inc. H H Gregg
Industry Tips
Buying an Appliance

Customer Review Rating plus BBB Rating Summary

HH Gregg Appliances, Inc. has received 3.74 out of 5 stars based on 98 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.