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BBB Accredited Business since
Phone: (317) 786-1483 6955 Madison Avenue, Indianapolis, IN 46227
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A BBB Accredited Business since
BBB has determined that Southport Pet Hospital, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Southport Pet Hospital, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Indiana Professional Licensing Agency
402 W. Washington Street, Room W072, Indianapolis IN 46204-2247
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. Ronald Baumgart Jr., Co-Owner/Veterinarian Dr. Ronald Baumgart Sr., Co-Owner/Veterinarian
Animal Hospitals KENNELS & PET BOARDING Pet Grooming Veterinarians VETERINARY EMERGENCY PET BOARDING - DOGS PET SERVICES
Industry TipsContracts Licensing/Registration-Animals
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6955 Madison Avenue
Indianapolis, IN 46227 (317) 786-1483 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I called them this morning and made an appt. I talked to a woman, Tina. She asked what was I bringing my pets in for and I said just the annual. I adv her that all I wanted was the vaccine shots. She said, "you want the $50 package" and I said yes. I gave my husband the post card I recd in the mail with the package highlighted in PINK. He handed this to her when he arrived for the appt. She verified to him that I had called with instructions. However, she failed to give it to the staff or Dr that was performing the service, so they asked my husband, what do you want done. He did not know exactly, as I take them to the vet, hence, the reason for the call ahead and the post-card with what services I wanted, highlighted in pink. He said I guess what he got last yr. There was no reason for this if Tina would have done her job and advised them of my wishes or even gave them the card. They had to sedate my female, Sam to do what they had to do, which meant another $40, plus the $50 each for vac = $140. I get a bill for $210. I called and discussed this with Mary, then she had the mgr call me. I explained to them both. Hung up and even called back later to talk to the Dr. Tina verified that the card was in the file when I called back again. The Dr or mgr either one felt they had done anything wrong when I explained to them exactly what happened. They said we took our direction from your husband". I informed them of the above and stated you didn't NEED to verify with him if Tina would have done her job and gave you in writing what I wanted done. They have this in writing in the file, but refuse to take responsibility for the wrong doing of their employee. The Dr even said I didn't know all this. I said well now you do, but he STILL would not make it right. I did everything right, and they still messed up. If a dr isn't going to read the patient's file in order to determine the services that were requested in writing, then he should take responsibility for performing the wrong services.
Desired Settlement: Refund the difference of what was supposed to have been done and what they did - $70.
Business Response: Mr. ****** brought his two cats in for vaccinations and apparently his wife had called in earlier and had requested for low cost vaccines. It is valued at $50 each. We suggested to her husband, a legal representative of his wife, that he get the complete package; so, that his pets could get all the testing and vaccinations required to protect them. We gave him an estimate and gave all the vaccines as he requested. Often times people bring their pets in for low cost vaccines and upgrade because they want to get the best care for their pet. We gave him an estimate to ensure that he understood exactly what the cost would be. The vaccines are an $85 value for each pet and $40 for sedation. We had to sedate one of his cats because it was difficult to restrain the pet properly. He talked to his wife about the sedation and she agreed. We gave all the vaccinations and ran the heartworm test. All of these things cost the clinic money, it was done in good faith, it was agreed upon by her husband (a representative of his wife who is of sound mind and over 18 years of age). She called complaining and blaming my staff because we gave the wrong vaccine package. Her husband admitted that he agreed to the vaccinations and understood what he was getting. I feel that this is a simple misunderstanding; however, I cannot give her money back for services that I gave her in good faith. I will stand my ground because this is my policy and I feel it is unreasonable for her to make the request for me to give her money back. If you force me to do so I don't wish to be a part of the BBB anymore. Thank you.
Better Business Bureau:
Customer Reviews Summary