BBB Business Review

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This business is not BBB accredited.

Sutherland Lending Group

Phone: (866) 530-6035 1300-8888 Keystone Crossing, Indianapolis, IN 46240 ! There is an alert on Sutherland Lending Group !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sutherland Lending Group include:

  • BBB concerns with the industry in which this business operates

Factors that raised the rating for Sutherland Lending Group include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sutherland Lending Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 14, 2008
Business Category

Advance Fee Brokers Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

PhoneBusters Box 686, North Bay ON PIB8J8 Phone Number: (888) 495-8501 Fax Number: (888) 654-9426

Additional Information

The Better Business Bureau has requested basic information from this company.  Our mail was returned by the Post Office marked return to sender.  Further investigation determined that this company does not occupy this address.

Industry Tips

Advance fee loan brokers usually advertise their services in the newspaper's "Money to Loan" columns, or broadcast over the TV or radio. These ads usually target those individuals with poor or no credit records who are seeking to borrow money. A fee that can range anywhere from $25 to $3,000 is paid in advance to the broker to find a loan. Please realize that the broker is not a lender. Loan brokers cannot make real estate loans and do not lend money directly to borrowers. The broker acts as a go-between for the client and the lender. Under some advance fee contracts, the original fee charged may not be refunded if the lender denies your loan.

Other contracts do allow refunds if the lender denies your loan and you obtain the same or larger amount from another lender. If the company offers a money-back guarantee, make sure you know what the guarantee covers, what the specific requirements are, and how long it is in effect. Secure this information in writing several days in advance to signing or agreeing to paying fees. The BBB strongly advises would-be borrowers to exercise caution before paying advance fees to any unknown firms or brokers who say they can find loans.

Industry Tips
Advance Fee Loan Brokers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.