BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wheaton World Wide Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wheaton World Wide Moving include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 53 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||53|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
Phone Number: (317) 233-4018
Type of Entity
Business ManagementMr. Stephen F Burns, Chairman of the Board Mr. Mark Kirschner, CEO Ms. Kathy Kendall, Director, Claims & Consumer Affairs
MOVERS MOVING SUPPLIES MOVING & STORAGE COMPANY RELOCATION SERVICE Used Household and Office Goods Moving (NAICS: 484210)
Alternate Business NamesWheaton Van Lines, Inc. Wheaton World Wide
Industry TipsContracts Movers
8010 Castleton Road
Indianapolis, IN 46250 (800) 248-7962 (800) 932-7799 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 932-7799(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|7/8/2014||Problems with Product/Service|
|7/7/2014||Problems with Product/Service|
|6/25/2014||Problems with Product/Service|
|6/4/2014||Problems with Product/Service|
|5/19/2014||Problems with Product/Service|
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|4/16/2014||Problems with Product/Service|
|3/18/2014||Problems with Product/Service|
|3/3/2014||Problems with Product/Service | Complaint Details Unavailable|
|1/22/2014||Problems with Product/Service|
|12/23/2013||Problems with Product/Service|
|10/22/2013||Problems with Product/Service|
|8/30/2013||Problems with Product/Service|
|8/19/2013||Problems with Product/Service | Complaint Details Unavailable|
|8/13/2013||Problems with Product/Service|
|7/26/2013||Problems with Product/Service|
|7/18/2013||Problems with Product/Service|
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|2/26/2013||Problems with Product/Service|
|2/9/2013||Problems with Product/Service|
|1/19/2013||Problems with Product/Service|
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|11/18/2012||Problems with Product/Service|
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|8/29/2012||Problems with Product/Service|
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|6/30/2012||Problems with Product/Service|
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|5/29/2012||Problems with Product/Service|
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|2/25/2012||Problems with Product/Service|
|1/29/2012||Problems with Product/Service|
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|11/14/2011||Problems with Product/Service|
|10/27/2011||Problems with Product/Service|
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|8/27/2011||Problems with Product/Service|