Business ProfileforTom Wood Volkswagen, Inc.

The date of the transaction was 02/24/2023. The amount of money paid to the business was $6,000.00. The business committed to provide a re-negotiated vehicle purchase contract. The nature of the dispute involves my 2013 **** Taurus. On 02/14/2023, I traded-in the 2013 **** Taurus. I then purchased a 2020 **** Explorer from Tom Wood Volkswagen. However, on Sunday, 02/19/2023 I received a telephone call from the salesperson (*************************). He stated that the contract was incomplete or that I would not be able to register the **** Explorer until the 02/14/2023 contract was finalized. At that time I stated to **** that if the contract was not complete that I would prefer to keep my ******************************** its place. I received a text message stating that he was speaking to his account manager at that moment. However, I did not receive a call back from salesperson ****. Immediately thereafter I received a text message from the finance manager, *****. Ultimately, I was told by ***** that he had ************* He stated that he was able to re-negotiate a better interest rate on my **** Explorer purchase. When I asked about my **** Taurus he would not directly answer my questions, but giving me reassurance that I would be completely satisfied. But, when I entered the dealership ***** and ****** (sales manager) began grilling me. They told me that they would gladly sell me "their" 2013 **** Taurus on the lot, if I was interested. Moreover, that they had sent their vehicle to service and would have to charge the list price of the vehicle. They valued the Taurus at $5,500.00. But, now the vehicle was $8,800.00 (plus tax, license, and fees). They were completely serious. I was told that I could catch a Uber home if I did not want to purchase the 2020 Explorer from them. Ultimately, I negotiated with ****** to pay $6,000 for my vehicle back. However, ***** sated that they would not honor this verbal contract if I did not purchase the **** Explorer.