BBB Business Review
This Business is not BBB accredited
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The College Network (TCN) is an independent education publisher and research company and is not a part of Excelsior College nor any other university or college.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for The College Network, Inc. include:
- 301 complaints filed against business
- 4 complaints filed against business that were not resolved
Factors that raised the rating for The College Network, Inc. include:
- Length of time business has been operating.
- Response to 301 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||106|
|Total Closed Complaints||301|
Additional Complaint Information
Consumers state that not all exam questions are in the study guides purchased through TCN. The company states that questions on some college exams may change frequently and even though specific questions may not be covered in the study guides, the subject matter is.
Consumers state that they were told they could cancel their contract. The company's contract states that the consumer can cancel within 3 days after signing.
The company's guarantee states that if an exam is not passed after 2 attempts, TCN will pay the cost of each subsequent exam and/or provide tutorial services. This is at TCN's discretion.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Gary Eyler, Owner Mr. Bernie Schrader, Director of Customer Relations
Publishers - Book ONLINE PUBLICATIONS