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BBB Business Review

BBB Accredited Business since

Author Solutions, Inc.

Phone: (812) 339-6000 View Additional Phone Numbers 1663 S Liberty Drive, Bloomington, IN 47403 View Additional Web Addresses

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Description

Publishing Services; Author Services; Marketing and promotional services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Author Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Author Solutions, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 336 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

336 complaints closed with BBB in last 3 years | 113 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 16
Delivery Issues 19
Guarantee/Warranty Issues 7
Problems with Product/Service 248
Total Closed Complaints 336

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Author Solutions, Inc.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Author Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Author Solutions, Inc.

Additional Information

top
BBB file opened: October 20, 2002 Business started: 10/20/2002 in IN Business incorporated: 01/09/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Kevin Weiss, CEO and President Mr. Bill Becher, Senior Vice President Ms. Elaine Headley-Jerome, Manager of Author Satisfaction
Contact Information
Customer Contact: Ms. Elaine Headley-Jerome, Manager of Author Satisfaction
Principal: Mr. Kevin Weiss, CEO and President
Business Category

Publishers - Book VANITY PUBLISHERS

Method(s) of Payment
Credit card (MC VISA AMEX), check, money order
Alternate Business Names
Abbott Press Author Learning Center authorHouse Balboa Press Booktango Content Distributors Inc Inspiring Voices iUniverse, Inc. Legacy Keeper Palibrio Responder Media Trafford Publishing Westbow Press Wordclay Xlibris
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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