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Central Indiana

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Description

We perform maintenance, service and replace all makes and models of furnaces, air conditioners, heat pumps, air handlers, geothermal systems, boilers, oil furnaces, humidifiers and even water heaters! We provide FREE estimates and 2nd opinions on equipment replacement. We install duct work. We install water heaters. Duct cleaning and sanitizing. We offer whole house humidifiers and dehumidifiers, ultra violet germicidal lights, thermostats and complete control systems, filtration and air cleaners, duct sealing and insulation, zoning systems, insulation for your home and attic, dryer and dryer vent cleanings and even handyman services. We can also design a system to fit your home and comfort and offer custom metal fabrication. We have 24/7/365 Emergency Service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brand Heating & Air Conditioning, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Brand Heating & Air Conditioning, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Brand Heating & Air Conditioning, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: April 11, 2008 Business started: 01/01/1991 in IN Business under new ownership as of: 01/01/2014 Business incorporated: 08/20/2004 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Melissa Latus, Owner Mr. Michael Latus, General Manager
Contact Information
Principal: Ms. Melissa Latus, Owner
Business Category

HEATING & AIR CONDITIONING GEOTHERMAL HEATING & COOLING DEHUMIDIFYING EQUIPMENT THERMOSTATS AIR CONDITIONING REPAIR DRYER VENT CLEANING BOILERS-NEW & USED WATER HEATERS-PARTS & SUPPLIES AIR DUCT CLEANING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR DUCT SYSTEMS AIR CONDITIONING CONTRACTORS & SYSTEMS Boilers - Repair & Cleaning HEAT PUMPS HEATING CONTRACTORS WATER HEATERS-REPAIRING Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Brand Heating & Air Conditioning, LLC sells the following brand(s): April Aire, April Aire, Armstrong, Armstrong, Honeywell, Honeywell

Refund and Exchange Policy
We honor all manufacturers warranties. Refunds and exchanges are provided to the specifics of each different situation.
Industry Tips
Air Duct Cleaning Heating & A/C Contractors Licensing/Registration-Contractors
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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Discount Coupons for Brand Heating & Air Conditioning, LLC

Service Visit Discount - Save $50 Off Your Next Service Visit


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Promo Code: BBBCoupon
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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