BBB Accredited Business since
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Laser Hair Removal
Laser Tattoo Removal
Sun Spot Removal
Skin Care Products
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A BBB Accredited Business since
BBB has determined that Indy Laser meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Indy Laser include:
- Length of time business has been operating
Factors that raised the rating for Indy Laser include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Business ManagementMr. H Chris Dryden, President
HAIR REMOVAL - LASER & ELECTROLYSIS SKIN CARE TATTOOS-REMOVED Offices of Physicians (except Mental Health Specialists) (NAICS: 621111)
Products & Services
Indy Laser sells the following brand(s): Peter Thomas Roth
Method(s) of PaymentCash
Alternate Business NamesDA Laser Corp. Indy Laser Center Indy Laser Hair Removal Indy Laser Tattoo Removal
598 W Carmel Drive #B
Carmel, IN 46032 (317) 575-2737 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Indy Laser advertises that they have the best technology in laser tattoo removal. However, I have done my research, and their lasers are several years old and out of touch. They advertised and informed me that they did in fact have the best equipment around Indianapolis. I paid nearly $ 1,200 dollars based on what they told me about their lasers and what results I should expect. I bought a package of 6 sessions, and only attended 4 because I was not getting any results. Also, during two of those treatments one laser that I paid for in my package was not working. The owner did discuss this with me and informed me that he would honor two additional sessions free of charge. So I used 4 sessions and have 4 remaining currently. However, after doing several months of research and letting my emotions fade on this issue, I want Indy laser to refund half of the amount for the package. I paid $ 1,187.50 for the package, and I am asking for a refund of $ 593.75 which is half of the amount that I paid. I feel it would be unreasonable to ask for a return for anymore than that since they have indeed provided services for the 4 treatments. I feel as though they are obligated to refund half of the money to me because they used deceptive business practices and false advertising to lure me into buying this package by telling me and advertising on their website that they have the best technology in tattoo removal, which was factually untrue. Their staff also told me that the black ink in my tattoo would be gone in 6 treatments, but I have had 4 treatments and the ink looks nearly the same as it did before my first treatment. So, this whole situation was based on pure deception on their behalf. I would like to handle this matter like adults and then both the business and myself can move on and forget about it.
Desired Settlement: I would like to be reimbursed for half of the total payment which would be a total of $ 593.75 for the remaining 4 sessions I will not use because of their deceptive business practices. ,
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer emailed that the company gave him a refund and he feels his complaint has been resolved.