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Central Indiana

BBB Accredited Business since

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Description

Laser Hair Removal
Laser Tattoo Removal
Sun Spot Removal
Skin Tightening
Microdermabrasion
Chemical Peels
Skin Care Products

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Indy Laser meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Indy Laser include:

  • Length of time business has been operating

Factors that raised the rating for Indy Laser include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Indy Laser
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 8

Additional Information

top
BBB file opened: February 18, 2010 Business started: 10/01/2009 in IN Business incorporated: 09/28/2009 in IN
Type of Entity

Corporation

Business Management
Mr. H Chris Dryden, President
Contact Information
Principal: Mr. H Chris Dryden, President
Business Category

HAIR REMOVAL - LASER & ELECTROLYSIS SKIN CARE TATTOOS-REMOVED Offices of Physicians (except Mental Health Specialists) (NAICS: 621111)

Products & Services

Indy Laser sells the following brand(s): Peter Thomas Roth

Method(s) of Payment
Cash
Check
Visa
MC
Discover
Alternate Business Names
DA Laser Corp. Indy Laser Center Indy Laser Hair Removal Indy Laser Tattoo Removal

Additional Locations

  • 598 W Carmel Drive #B

    Carmel, IN 46032 (317) 575-2737

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

2/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Indy Laser advertises that they have the best technology in laser tattoo removal. However, I have done my research, and their lasers are several years old and out of touch. They advertised and informed me that they did in fact have the best equipment around Indianapolis. I paid nearly $ 1,200 dollars based on what they told me about their lasers and what results I should expect. I bought a package of 6 sessions, and only attended 4 because I was not getting any results. Also, during two of those treatments one laser that I paid for in my package was not working. The owner did discuss this with me and informed me that he would honor two additional sessions free of charge. So I used 4 sessions and have 4 remaining currently. However, after doing several months of research and letting my emotions fade on this issue, I want Indy laser to refund half of the amount for the package. I paid $ 1,187.50 for the package, and I am asking for a refund of $ 593.75 which is half of the amount that I paid. I feel it would be unreasonable to ask for a return for anymore than that since they have indeed provided services for the 4 treatments. I feel as though they are obligated to refund half of the money to me because they used deceptive business practices and false advertising to lure me into buying this package by telling me and advertising on their website that they have the best technology in tattoo removal, which was factually untrue. Their staff also told me that the black ink in my tattoo would be gone in 6 treatments, but I have had 4 treatments and the ink looks nearly the same as it did before my first treatment. So, this whole situation was based on pure deception on their behalf. I would like to handle this matter like adults and then both the business and myself can move on and forget about it.

Desired Settlement: I would like to be reimbursed for half of the total payment which would be a total of $ 593.75 for the remaining 4 sessions I will not use because of their deceptive business practices. ,

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer emailed that the company gave him a refund and he feels his complaint has been resolved.