BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Indy Air Care include:
- 20 complaints filed against business
- 2 complaints filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Indy Air Care include:
- Response to 20 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||20|
Additional Complaint Information
BBB files indicate that this company has a pattern of customer complaints. Specifically, complainants allege they responded to an advertisement for a certain price, typically $39.99 to $59.00, and when company arrived at the home, company greatly inflated the price by recommending additional services ranging from $420.00 to $7000.00. Consumers also allege cleaning services were poor. In December 2012, BBB contacted the business for their response regarding the pattern of consumer complaints. On December 27, 2012, BBB did receive a response, but BBB has been unable to confirm the person that responded is authorized to speak on behalf of the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Indiana State Chemist
175 S. University Street , West Lafayette IN 47907
Phone Number: (765) 494-1492
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jim Cole, Owner
DUCT CLEANING VENTILATING SYSTEMS-CLEANING Mold & Mildew Inspection/Removal/Remediation AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT