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Find a Location

Encompass Federal Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Encompass Federal Credit Union

      201 N Main Street Tipton, IN 46072

      BBB Accredited Business
    • Encompass Federal Credit Union

      1600 N "A" Street Elwood, IN 46036

      BBB Accredited Business
    • Encompass Federal Credit Union

      2115 W Holiday Road Frankfort, IN 46041

      BBB Accredited Business
    • Encompass Federal Credit Union

      PO Box 100 Tipton, IN 46072

      BBB Accredited Business

    Business ProfileforEncompass Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/29/2006

    Years in Business: 66

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Encompass Federal Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Encompass Federal Credit Union

        201 N Main Street Tipton, IN 46072

        BBB Accredited Business
      • Encompass Federal Credit Union

        1600 N "A" Street Elwood, IN 46036

        BBB Accredited Business
      • Encompass Federal Credit Union

        2115 W Holiday Road Frankfort, IN 46041

        BBB Accredited Business
      • Encompass Federal Credit Union

        PO Box 100 Tipton, IN 46072

        BBB Accredited Business
      Location of This Business
      201 N Main Street, Tipton, IN 46072
      BBB File Opened:
      5/6/2008
      Years in Business:
      66
      Business Started:
      1/1/1958
      Business Started Locally:
      1/1/1958
      Accredited Since:
      9/29/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Steel Parts Federal Credit Union
      Business Management
      • Mr. Matthew Lambert, C E O
      Contact Information

      Principal

      • Mr. Matthew Lambert, C E O

      Customer Contact

      • Mr. Matthew Lambert, C E O
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/07/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      As a result of this debt being ran as charge-off, I was legally obligated to receive a ****-C Cancellation of Debt form for the balance that they wrote off. I was never provided with a ****-C form which is a violation of 15usc 1681eb, which speaks on maximum accuracy of the consumer report. Because of that, this account is inaccurate and has to be removed.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      A. K.

      1 star

      06/03/2022

      I have an auto loan at this business, I filed for a first time financial hardship deferment payment for one month. My auto loan and repayment plan was renegotiated at 16% for less than $11,000 on a used vehicle. Also, I'm being charged a fee of $32. every time I make a payment to my bank account to transfer funds into an account at Encompass Bank I don't have an account # to use. The auto loan and bank account was set up by the auto dealer representative in Kokomo, IN. (amk)******, **

      Encompass Federal Credit Union Response

      06/06/2022

      Thank you for contacting us. Looking at your account, you are eligible for a deferment on this loan, but I do not see where you have requested one in the account notes. The rate on your loan is based on your credit score, and has not changed since the loan originated in March of 2021. The fee you are being charged is not by Encompass, but I am certain we can help you avoid that fee from your other institution. I will have someone contact you today (6/6/22) to help you out.

      Customer Response

      06/10/2022

      Dear *****************,Thank you for answering my comment. You can contact my by my email or phone on file at Encompass Bank, ****************. I work until 4pm, M-F. amk

      Local BBB

      BBB Serving Central Indiana

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