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BBB Business Review

This Business is not BBB accredited

T & T Group, Inc.

Phone: (317) 562-9808 5355 E. 38th Street, Indianapolis, IN 46218

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for T & T Group, Inc. include:

  • 1 serious complaint filed against business

Factors that raised the rating for T & T Group, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against T & T Group, Inc.

Additional Information

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BBB file opened: February 07, 2008 Business started: 01/01/1986 in IN Business incorporated: 03/01/1990 in IN
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
http://www.indy.gov/eGov/City/DCE/Pages/home.aspx
Phone Number: (317) 327-1291

Type of Entity

Corporation

Business Management
Mr. Neal Thomas, Owner Ms. Barbara Vaughn, Office Manager
Contact Information
Principal: Mr. Neal Thomas, Owner
Business Category

CONTRACTORS - GENERAL JANITOR SERVICE

Alternate Business Names
T & T Cleaning & Construction
Industry Tips

The BBB suggests that you solicit two or three bids for any work you plan on contracting.

Do not automatically accept the lowest offer. Make sure all bids are based on the same set of specifications and quality of materials to be used. Ask for local references and if possible, inspect the finished projects. Check to see if the contractor is a member of a professional association, which has standards for members. Make sure the contractor is in compliance with all local licensing, bonding, and insurance requirements, and that any necessary building permit is obtained.

Typically, a down payment of one-third of the total contract price is made with additional payments made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work. If the contractor arranges financing for the work to be done, be sure you understand all aspects of the financial terms, especially if a second mortgage of your home is used as security for the work.

As with any contract, never sign a blank or partially blank contract. Get all verbal promises in writing. If the project is to be completed by a certain date, make sure that is in the contract as well. You may want to inquire about inserting an arbitration clause into your contract in case of any dispute between you and your contractor.

Licensing

In certain counties, this type of company may require licensing. To verify if licensing is required and/or if the company is properly licensed, contact the Courthouse in the county where the company is located.

Industry Tips
Contractors - General Info Licensing/Registration-Contractors
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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