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In Central Indiana

BBB Business Review

BBB Accredited Business since

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Retail and commercial sales and installation of floor coverings of all types. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carpetland U S A of Lafayette, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Carpetland U S A of Lafayette, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carpetland U S A of Lafayette, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 2007 Business started: 01/19/1972 in IN Business incorporated: 07/12/1996 in IN
Type of Entity


Business Management
Mr. Franklin Karns, Owner Mr. Steve Fleming, General Manager Ms. Teresa Hershberger, Comptroller
Contact Information
Customer Contact: Ms. Teresa Hershberger, Comptroller
Principal: Mr. Franklin Karns, Owner
Business Category

Carpet & Rug Dealers - New CARPET LAYERS Tile - Ceramic - Contractors & Dealers

Products & Services

Carpetland U S A of Lafayette, Inc. sells the following brand(s): Armstrong, Beaulieu, Bruce, Kraus, Mannington, Mohawk, Shaw, Stainmaster, Tarkett

Carpetland U S A of Lafayette, Inc. offers the following product(s): Area Rugs, Carpet, Carpet Remnants, Ceramic , Ceramic Mosaics, Engineered Hardwood, Grouts and Setting Materials, Installation Tools, Laminate, Luxury Vinyl Tile, Padding, Porcelain, Solid Hardwood, Sundries, Vinyl Remnants, Vinyl Sheet Goods, Vinyl Tile

Method(s) of Payment
Checks, Money Orders
Credit Cards -- Visa,  Master Card, American Express, Discover
Debit Cards 
Financing Plans Available to Qualified Customers with Approved Credit Application
Terms Available on Commercial Accounts with Approved Credit Application
Refund and Exchange Policy
Varies by item purchased and policy of supplier.
Alternate Business Names
Carpetland Color Tile
Industry Tips
Contractors - General Info

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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