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A BBB Accredited Business since
BBB has determined that Auto Diagnostic & Repair Center, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Auto Diagnostic & Repair Center, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Mangus Jr., President
AUTO REPAIR & SERVICE MUFFLERS & EXHAUST SYSTEMS AUTO DIAGNOSTIC SERVICE General Automotive Repair (NAICS: 811111)
When your car needs repairs, you don't need a crash course in auto mechanics, but you should know how to find a reliable shop and mechanic. If you have a problem with your car while it is still under warranty, follow the manufacturer's instructions, which may require that repairs be made at an authorized dealership.
If you are looking for a qualified, independent shop, ask friends for recommendations, or request a list of BBB members that do the type of auto repair you need. Be sure to check with the BBB about the shop's reliability. Look for shops that display certification. For major work, such as brakes, transmission or engine repair, you need to find a shop employing a specialist.
Ask as many questions as you need. Don't be embarrassed to request lay definitions. Don't rush the technician into making an on-the-spot diagnosis of the problem. Ask to be called and apprised of the problem, course of action, and cost of work before any work begins.
Before authorizing repairs, get a written estimate for parts and labor. Tell the shop to get your permission before making additional repairs. Ensure you receive notification by having the service manager write a request on the bottom of the repair order. Give phone numbers where you can be reached and before you leave, be sure to understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
When you pick up your car, get an explanation of all work completed and get all guarantees in writing. Ask that any major new parts that have been installed be pointed out to you. Your repair bill should be itemized so if a problem occurs later, you can prove the item is covered by the guarantee.