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Find a Location

Screenmobile of Indianapolis has 1 locations, listed below.

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    Business ProfileforScreenmobile of Indianapolis

    Door Screens
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.94/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2014

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Retractable Awnings, Porch Enclosers, Roll Down Shades, Retractable Doors, Swinging and Sliding Screen Doors, Window Frame and Screens, and Blinds.

    Products & Services

    Retractable Awnings, Porch Enclosers, Roll Down Shades, Retractable Doors, Swinging and Sliding Screen Doors, Window Frame and Screens, and Blinds.

    Business Details

    Location of This Business
    8070 Castleton Rd, Indianapolis, IN 46250-2005
    BBB File Opened:
    2/25/2014
    Years in Business:
    10
    Business Started:
    12/1/2013
    Business Incorporated:
    12/3/2013
    Accredited Since:
    2/21/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • R A Johnston, LLC
    Business Management
    • Mr. Ross A Johnston, Owner
    Contact Information

    Principal

    • Mr. Ross A Johnston, Owner

    Customer Contact

    • Mr. Ross A Johnston, Owner

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They were great while they were taking my money, but after that they were full of excuses.Ive been a contractor for 20 years and Ive never seen such unprofessional work and ethics.They demanded payment before I could even see the screens I paid for.After I made the payment, they allowed me in their gated property to pick up the screens.The new screens were twisted and tightly warped, but I gave them the benefit of the doubtWhen I went to install them at my customers house,every screen had had a problem.Some of them were not square,because the screen was way too tight on the frame they had built.Some had the screen material installed at an angle and were not square with the frame.All the sizing was slightly off, even though I had left them with the old screens, so they could make them to the exact size.They came and spent hours trying to fix them, but gave up and could not get them right.I went back to check their work and most of the screens had left a gap on the window that was big enough for insects to crawl through.Most of the others were so tight they had to be forced into place,and did not fit properly,so that the customer could not get them in and out to clean them. After calling again,to tell the lady the problem,she answered and said she would call the owner to see what to do. After weeks of not hearing from her,I tried calling back to see what was going on. For the first time, she no longer answered my calls.I finally called from a different phone number and she picked up.I told her who I was and immediately she said there was nothing she could do.After stuttering her way around the conversation, she said it was the windows.I stated that the screens fit perfectly before and I just brought them in to be redone.The only reason I was having them redone was because they were weathered,and not because the frames were damaged. I bought hundreds of screens and never seen such poor quality of workmanship and materials.She did not have anything else to say.
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ursula L

    5 stars

    03/05/2024

    This business was unusually responsive to my call even got my screen door fixed the same day I reached out!!! The young man was here as promised, he fixed the screen properly and at a fair price. He was professional, a delight to have in my home he certainly represents your business in a most positive light. Thank you!

    Local BBB

    BBB Serving Central Indiana

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