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Better Business Bureau ®
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Central Indiana

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wheaton World Wide Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Wheaton World Wide Moving include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 52 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 43
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Wheaton World Wide Moving
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

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BBB file opened: May 21, 2008 Business started: 01/01/1945 in IN Business incorporated: 09/28/1945 in IN
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
http://www.in.gov/dor
Phone Number: (317) 233-4018

Type of Entity

Corporation

Business Management
Mr. Stephen F Burns, Chairman of the Board Mr. Mark Kirschner, CEO Mr. David Witzerman, President Ms. Kathy Kendall, Director, Claims & Consumer Affairs
Contact Information
Principal: Mr. Stephen F Burns, Chairman of the Board
Customer Contact: Ms. Kathy Kendall, Director, Claims & Consumer Affairs
Principal: Mr. Mark Kirschner, CEO
Principal: Mr. David Witzerman, President
Business Category

MOVERS MOVING SUPPLIES MOVING & STORAGE COMPANY RELOCATION SERVICE Used Household and Office Goods Moving (NAICS: 484210)

Alternate Business Names
Wheaton Van Lines, Inc. Wheaton World Wide
Industry Tips
Contracts Movers

Additional Locations

  • 8010 Castleton Road

    Indianapolis, IN 46250 (800) 248-7962 (800) 932-7799

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (800) 932-7799(Phone)
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Complaint Detail(s)

8/15/2014 Advertising/Sales Issues
7/8/2014 Problems with Product/Service
7/7/2014 Problems with Product/Service
6/25/2014 Problems with Product/Service
6/4/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company moved items from Dayton, OH to Hockessin, DE and upon delivery, several items were severely damaged from this move. Specifically, a heavily damaged antique secretary cabinet worth over $4,500. Cabinet is also missing a plank which has further negatively affected its value. All items transported were insured for a maximum value of $13,200 and company will not pay for insured damage to the cabinet even though the damage falls below maximum coverage. I have several saved emails and voicemails from CEO, ***** **** Wheaton agent in Dayton ensuring that all items, especially cabinet would be shrink wrapped, blanket wrapped and carefully transported to Delaware. Upon delivery, cabinet was not shrink or blanket wrapped and I was told by the drivers that cabinet was unloaded at wrong destination and moved several times to/from truck causing further damage. I have voicemails from the drivers confirming this as well. Origin agent CEO was very rude and belligerent when this information was brought to his attention. I have spoken to Wheaton WW HQ CEO regarding other issues from this moving experience and have been treated rudely by him as well. Upon delivery of items, the contract language "state of the goods received" was crossed out by driver AND signed by driver when I immediately noticed damage to secretary cabinet. Both agent and Wheaton corporate have acted in an unprofessional manner with regard to handling this move and the damaged items.

Desired Settlement: I am seeking full reimbursement from this move due to the extensive damage of this antique cabinet. The appraisal from 1976 values this item at $4500 so asking for full reimbursement from this move of 2064.51 is more than fair. I will gladly sign legal releases for a prompt and full refund.

Business Response:

Per our recent phone conversation and your complaint with the Better Business Bureau we have agreed to assign a 2nd repair firm to inspect the items outlined on your claim form. Upon receipt of the inspection report our office will further review your claim.

Should you have any additional questions please feel free to contact me directly at 800-932-7799 ext. *** or via email at **********@wvIcorp.com

Cordially,

Claims, Manager

Wheaton World Wide Moving

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/5/2014 Billing/Collection Issues
4/16/2014 Problems with Product/Service
3/18/2014 Problems with Product/Service
3/3/2014 Problems with Product/Service | Complaint Details Unavailable
1/29/2014 Guarantee/Warranty Issues
1/22/2014 Problems with Product/Service
1/13/2014 Billing/Collection Issues
12/23/2013 Problems with Product/Service
10/22/2013 Problems with Product/Service
8/30/2013 Problems with Product/Service
8/19/2013 Problems with Product/Service | Complaint Details Unavailable
8/13/2013 Problems with Product/Service
7/26/2013 Problems with Product/Service
7/18/2013 Problems with Product/Service
5/1/2013 Problems with Product/Service
4/29/2013 Problems with Product/Service
4/27/2013 Problems with Product/Service
3/29/2013 Problems with Product/Service
3/5/2013 Problems with Product/Service
3/1/2013 Billing/Collection Issues
2/26/2013 Problems with Product/Service
2/9/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/11/2013 Problems with Product/Service
11/18/2012 Problems with Product/Service
9/16/2012 Problems with Product/Service
8/29/2012 Problems with Product/Service
8/12/2012 Problems with Product/Service
8/11/2012 Problems with Product/Service
7/11/2012 Problems with Product/Service
6/30/2012 Problems with Product/Service
6/15/2012 Guarantee/Warranty Issues
6/4/2012 Problems with Product/Service
5/29/2012 Problems with Product/Service
4/20/2012 Problems with Product/Service
2/25/2012 Problems with Product/Service
1/29/2012 Problems with Product/Service
1/26/2012 Problems with Product/Service
1/23/2012 Problems with Product/Service
11/22/2011 Delivery Issues
11/14/2011 Problems with Product/Service
10/27/2011 Problems with Product/Service
10/20/2011 Delivery Issues
9/10/2011 Delivery Issues
8/30/2011 Problems with Product/Service
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