BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wheaton World Wide Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wheaton World Wide Moving include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 52 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||43|
|Total Closed Complaints||52|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Indiana Department of Revenue
100 N. Senate Avenue, Gov't Center North, Rm. N105, Indianapolis IN 46204
Phone Number: (317) 233-4018
Type of Entity
Business ManagementMr. Stephen F Burns, Chairman of the Board Mr. Mark Kirschner, CEO Mr. David Witzerman, President Ms. Kathy Kendall, Director, Claims & Consumer Affairs
MOVERS MOVING SUPPLIES MOVING & STORAGE COMPANY RELOCATION SERVICE Used Household and Office Goods Moving (NAICS: 484210)
Alternate Business NamesWheaton Van Lines, Inc. Wheaton World Wide
Industry TipsContracts Movers
8010 Castleton Road
Indianapolis, IN 46250 (800) 248-7962 (800) 932-7799 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 932-7799(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|7/8/2014||Problems with Product/Service|
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|6/25/2014||Problems with Product/Service|
|6/4/2014||Problems with Product/Service|
|5/19/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Company moved items from Dayton, OH to Hockessin, DE and upon delivery, several items were severely damaged from this move. Specifically, a heavily damaged antique secretary cabinet worth over $4,500. Cabinet is also missing a plank which has further negatively affected its value. All items transported were insured for a maximum value of $13,200 and company will not pay for insured damage to the cabinet even though the damage falls below maximum coverage. I have several saved emails and voicemails from CEO, ***** **** Wheaton agent in Dayton ensuring that all items, especially cabinet would be shrink wrapped, blanket wrapped and carefully transported to Delaware. Upon delivery, cabinet was not shrink or blanket wrapped and I was told by the drivers that cabinet was unloaded at wrong destination and moved several times to/from truck causing further damage. I have voicemails from the drivers confirming this as well. Origin agent CEO was very rude and belligerent when this information was brought to his attention. I have spoken to Wheaton WW HQ CEO regarding other issues from this moving experience and have been treated rudely by him as well. Upon delivery of items, the contract language "state of the goods received" was crossed out by driver AND signed by driver when I immediately noticed damage to secretary cabinet. Both agent and Wheaton corporate have acted in an unprofessional manner with regard to handling this move and the damaged items.
Desired Settlement: I am seeking full reimbursement from this move due to the extensive damage of this antique cabinet. The appraisal from 1976 values this item at $4500 so asking for full reimbursement from this move of 2064.51 is more than fair. I will gladly sign legal releases for a prompt and full refund.
Per our recent phone conversation and your complaint with the Better Business Bureau we have agreed to assign a 2nd repair firm to inspect the items outlined on your claim form. Upon receipt of the inspection report our office will further review your claim.
Should you have any additional questions please feel free to contact me directly at 800-932-7799 ext. *** or via email at **********@wvIcorp.com
Wheaton World Wide Moving
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
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