25 Customer Reviews
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Review from Sandra B
1 star04/06/2024
They are the most rude people I have ever dealt with from the ****************** I did contact the main office in Indianapolis, but they have not responded to me. Their in person interactions with me and their voicemails have been very unprofessional. Their customer service is unacceptable. Do not try to make a change to your coverage. ********** office is unable to understand what you are asking.
Indiana Farm Bureau Insurance Company Response
04/08/2024
Hi Sandra. I appreciate you bringing this to our attention. As a company, we pride ourselves on our customer service so I’m very disappointed to learn about this situation and am sorry you had this experience. I will let our management team so that we can address the issue. We are always striving to improve so thank you for taking the time to point this out. Amy in Public RelationsReview from Jon H
1 star04/05/2024
Run from this place they fight with you about coverage low ball you on Claims even full coverage claims then jack up rates for all the c*** they put you through.Indiana Farm Bureau Insurance Company Response
04/08/2024
Hi Jon – I’m sorry that this was your experience. I will look into it and let our claims management know, as well. Thank you for letting us know. Amy in Public RelationsReview from Michelle G
1 star02/07/2024
We have had them for a looong time. Approx. 8 years. We have full coverage auto insurance and an ************* insurance from them. Had to file a claim for our roof damage and they quickly denied the claim. They don't mind taking our money for years, but we're on our own with the roof repair. We got it. Shopping for a new home and auto insurance now.Indiana Farm Bureau Insurance Company Response
02/14/2024
Hi, ********. I am very sorry to hear this. I will take this to the claims manager and see if I can find out anything that *** clarify what happened. I appreciate you letting us know. *** in Public RelationsReview from Ginger W.
1 star01/17/2024
Found out I did not agree to this that two of my policies renew in six months, the other two yearly, I have never been aware or made anyone aware to me of the two within six months why would a person do that? Ive only had two insurance companies in my life that I insured my vehicles with it goes clear back to my father and mother and I am 70 my whole family belongs, now Im finding out that Im not getting the information that I thought was correct when calling the agent they transfer saying he is with someone waited two hours no call from his office or him only to call back and ask why this is happening to be told. Ill have to do some research on this . It may take me a while I said ** leaving for work. When will you call? Well I dont know its gonna take me a while to do research. Is there a corporate number for me to call? I asked no they wont know anything. Its a call center so I say goodbye , the person that I spoke with didnt even say goodbye didnt verify my number or who they were even talking to so disappointed when I was with ALLSTATE nobody treated us like that but the whole family switched to Farm Bureau. The first agent was there for years and years never had a problem now this is whats going on. My agent isnt available hes traveling he didnt contact his office and say hey by the way you need to contact this customer heck no he didnt. Im going to do something about this. They should not be doing this, but I wanted others to know.Review from SHARON C
1 star12/05/2023
Someone hit my car from behind , cut and dry police report , the agent has been unwilling to help at all im going on day 4 with no car this is a nightmareIndiana Farm Bureau Insurance Company Response
01/03/2024
Hi ****** - I am very sorry you are having this issue. I will reach out to claims management and will see what I can find out. Thank you for alerting us to this. *** in Public RelationsReview from Michael C
1 star10/20/2023
I pay my bill every month on the due date electronically through my credit union account. It has always posted the next day for years. Suddenly the past 2 months they have not been posting my payment until 3-4 days later causing a late payment fee. This is an unacceptable practice!Indiana Farm Bureau Insurance Company Response
10/30/2023
Hi ******* - You are correct, this does not sound right. I will do some research to see if I can identify what is going on. Thank you for pointing this out so we can work toward a solution. *** in Public RelationsReview from Bob B
1 star10/11/2023
Im the father of a son whose car was deemed totaled by Farm Bureau adjusters. The driver (insured by Farm Bureau) was 100% at fault. Its been 7+ weeks and the claim hasnt been fully paid. ****** has made promise after promise of completing the payment of the claim without any action. Very disappointed in the service from them.Indiana Farm Bureau Insurance Company Response
10/12/2023
Hi **************,We pride ourselves on our customer service, so I am very sorry to hear that we've disappointed you. I will look into this personally and see what I can find out. I do appreciate you bringing it to our attention. We cannot improve if we don't know where we missed the ***** so thank you for letting us know. Edit: Your son should have received a text message earlier today and will receive a call from the adjuster, Graci, directly. *** in Public RelationsReview from DAN H
5 stars10/09/2023
I have had *********************** as my primary agent and he is excellent .Claims agent ************************* was so helpful about my claim and explained everything in ******** terms. A+++. Great group of people. Recommend to anyone...Indiana Farm Bureau Insurance Company Response
10/11/2023
Hi *** - Thank you for the nice review. We pride ourselves on our customer service and I'm so glad your claim handling went well. I will make sure **** and ***** see your kind words. *** in Public RelationsReview from Sam P
1 star08/31/2023
Would give negative stars if I could. Not sure if it was due to agent error or IFB themselves but they are just scammers looking to charge you every month even when they say they will only charge you once a year. DO NOT. I repeat DO NOT GO THROUGH INDIANA FARM BUREAU UNLESS YOU WANT TO LOSE ALL YOUR MONEY TO THIS GREEDY PLACEIndiana Farm Bureau Insurance Company Response
09/01/2023
Hi ***. I'm sorry you are having this problem. It sounds like a simple billing issue, though. Have you tried to get it fixed? I will look into and see what I can find out.. Thank you for letting us know! *** in Public RelationsReview from Leanne M
1 star08/24/2023
Seems the going this with this company is bad customer service. My car was deemed total on 6/24/23. The first agent to call be had terrible phone manners her name was ******. She was more worried about her storm claims she had going on then my accident. Got a new agent things seemed ok. Until they issued the pay of check to the WRONG company!!! Its now been three weeks since this happened. They are waiting for the check to come back from that wrong company to issue it to the right company. LOL I cant even make this up. Agents never call me back until I call the main desk and throw a fit. I was behind two car payments and late fees because of this I just sent ahead and paid for it a car I cant even drive!Indiana Farm Bureau Insurance Company Response
08/28/2023
Hi ****** - I am very sorry that you are having this issue. I will alert the ***************** team. Thank you for bringing this to our attention. *** in Public Relations
Customer Review Rating
1.4/5stars
Average of 25 Customer Reviews
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