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A BBB Accredited Business since
BBB has determined that Home Health Depot, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Health Depot, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David Hartley, President
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In the fall of 2012 I contacted Home Health Depot regarding a electric mobility device. ******* ******* was their rep who called me and scheduled a meeting at my house. He came with an associated and measured my legs from hip to knee and knee to foot. He checked my house to make sure that the doorways would accommodate one. He had a copy of my Medicare Advantage card. He told me that I would have to go to Johnson Memorial Hospital in Franklin for a "Medicare" evaluation. They called me and I made an appointment for December 13, 2012. I went down there for the evaluation and I signed the usual medical papers without reading them. At some point ******* ******* contacted me and said that due to my size (****** ***#) I would need a larger vehicle and that it would cost me an additional sum. I heard nothing further from them. she said that the order had been cancelled. I asked why? It has been back and forth since then My problem is I have been billed from Johnson Memorial Hospital for$242.00 for the evaluation. When they told me to go there they had a copy of my insurance. They knew it would only cover the St. Francis Health System. I wasn't given a choice, ******* used the term, "for Medicare you have to go to Johnson Memorial. My spine Dr. and my family Dr. both agreed that I needed a mobility device. I really believed that the only way I could get one from Medicare was to drive to Franklin IN and get the evaluation. It appeared that there was no option. I don't have the money to pay Johnson Memorial. I asked HHD to pay it and they said that they don't do evaluations, buy they do use Johnson Memorial. I asked why they sent me where I would have to pay all instead of part and didn't get a reasonable answer.
Desired Settlement: Since they told me to go to Johnson Memorial while knowing that my insurance was with Medicare Advantage in the St. Francis Network. They had a copy of the card and they didn't inform me of the cost involved or of an alternative, I would like for them to be responsible for paying the $242.00 to Johnson Memorial.
July 26, 2013
BBB of Central Indiana
151 N Delaware Street #2020
Indianapolis, IN 46204-2599
RE: **** **** Complaint Response
Dear Ms. **********,
Thank you for notifying us of the complaint flied by Ms. **** in your letter dated July 22, 2013 regarding Ms. ****'s concerns over the bill she received from Johnson Memorial Hospital.
We appreciate how frustrating it is for our patient's when they have unexpected expenses related to their health care condition.
Home Health Depot is dedicated to providing our patient's with the finest products and service in the industry, and encourages our Assistive Technology Professionals (ATP) to recommend only the institutions that provide the same level of expertise and service that we demand from ourselves. In Ms. ****'s case our ATP Mr. *******, recommended Johnson Memorial for her Mobility Evaluation, as he felt they would provide the excellence needed to assess her for the proper equipment. When making this recommendation Mr. ******* was focused on the ability to provide equipment that would meet her physiological needs for the next 5 years, as that is the reasonable useful lifetime of equipment, before it can be replaced.
Ms. **** freely admits, that she did not read the admission documents provided to her by Johnson Memorial, which would have alerted her to her responsibility, should her insurance not cover the Mobility Evaluation. It is apparent that not only did she not read the documents provided, but also did not ask whether or not her insurance was accepted by Johnson Memorial. Home Health Depot cannot be responsible for knowing which Institutions accept various insurance plans. It is the Insured's responsibility to know what their own policy covers.
Ms. **** has asked that Home Health Depot pay the $242.00 charge from Johnson Memorial. Home Health Depot is unable to do this for Ms. ****, as Medicare absolutely prohibits Durable Medical Equipment providers from paying for Mobility Evaluations. If we were to offer her this compensation we would be in violation of quality practice standards, which would jeopardize our standing with Medicare.
As a result of Ms. ****'s experience we have spoken with our ATP's, asking them to remind their patient's to
verify their service providers have in-network status with their insurance agency prior to making an appointment.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|6/18/2013||Problems with Product/Service|
|6/30/2011||Problems with Product/Service|