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      Country
          Country

          Find a Location

          Encompass Federal Credit Union has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Encompass Federal Credit Union

              201 N Main Street Tipton, IN 46072

              BBB Accredited Business
            • Encompass Federal Credit Union

              1600 N "A" Street Elwood, IN 46036

              BBB Accredited Business
            • Encompass Federal Credit Union

              2115 W Holiday Road Frankfort, IN 46041

              BBB Accredited Business
            • Encompass Federal Credit Union

              PO Box 100 Tipton, IN 46072

              BBB Accredited Business

            Business ProfileforEncompass Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/29/2006

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Encompass Federal Credit Union has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Encompass Federal Credit Union

                201 N Main Street Tipton, IN 46072

                BBB Accredited Business
              • Encompass Federal Credit Union

                1600 N "A" Street Elwood, IN 46036

                BBB Accredited Business
              • Encompass Federal Credit Union

                2115 W Holiday Road Frankfort, IN 46041

                BBB Accredited Business
              • Encompass Federal Credit Union

                PO Box 100 Tipton, IN 46072

                BBB Accredited Business
              BBB File Opened:
              5/6/2008
              Years in Business:
              66
              Business Started:
              1/1/1958
              Business Started Locally:
              1/1/1958
              Accredited Since:
              9/29/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Steel Parts Federal Credit Union
              Business Management
              • Mr. Matthew Lambert, C E O
              Contact Information

              Principal

              • Mr. Matthew Lambert, C E O

              Customer Contact

              • Mr. Matthew Lambert, C E O
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              As a result of this debt being ran as charge-off, I was legally obligated to receive a ****-C Cancellation of Debt form for the balance that they wrote off. I was never provided with a ****-C form which is a violation of 15usc 1681eb, which speaks on maximum accuracy of the consumer report. Because of that, this account is inaccurate and has to be removed.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              A. K.

              1 star

              06/03/2022

              I have an auto loan at this business, I filed for a first time financial hardship deferment payment for one month. My auto loan and repayment plan was renegotiated at 16% for less than $11,000 on a used vehicle. Also, I'm being charged a fee of $32. every time I make a payment to my bank account to transfer funds into an account at Encompass Bank I don't have an account # to use. The auto loan and bank account was set up by the auto dealer representative in Kokomo, IN. (amk)******, **

              Encompass Federal Credit Union Response

              06/06/2022

              Thank you for contacting us. Looking at your account, you are eligible for a deferment on this loan, but I do not see where you have requested one in the account notes. The rate on your loan is based on your credit score, and has not changed since the loan originated in March of 2021. The fee you are being charged is not by Encompass, but I am certain we can help you avoid that fee from your other institution. I will have someone contact you today (6/6/22) to help you out.

              Customer Response

              06/10/2022

              Dear *****************,Thank you for answering my comment. You can contact my by my email or phone on file at Encompass Bank, ****************. I work until 4pm, M-F. amk

              Local BBB

              BBB Serving Central Indiana

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