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Central Indiana

This Business is not BBB accredited

Dirt Cheap, LLC

Phone: (317) 602-2668 3334 N Arlington Avenue, Indianapolis, IN 46218 http://www.dirtcheapbottomdollar.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Dirt Cheap, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Dirt Cheap, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Dirt Cheap, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: April 18, 2012 Business started: 11/01/2010 in IN Business incorporated: 11/01/2010 in IN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Marion County-Department of Code Enforcement
1200 S Madison Avenue, Indianapolis IN 46225
http://www.indy.gov/eGov/City/DCE/Pages/home.aspx
Phone Number: (317) 327-1291

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Semorris Anderson, Owner Ms. Regina Williams, Office Manager
Contact Information
Principal: Mr. Semorris Anderson, Owner
Customer Contact: Ms. Regina Williams, Office Manager
Business Category

CONTRACTORS - GENERAL PATIO & DECK BUILDERS Roofing Contractors Siding Contractors FENCE CONTRACTORS TREE SERVICE -PRUNING Stump Removal & Grinding TREE SERVICE - TRANSPLANT Lawn & Tree Care DECK BUILDER Contractors - Gutters HAULING & CLEAN UP SERVICES TREE SERVICES Residential Remodelers (NAICS: 236118)

Industry Tips
Contractors - General Info Contracts Licensing/Registration-Contractors

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3334 N Arlington Avenue

    Indianapolis, IN 46218 (317) 602-2668

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Web Addresses

  • http://www.01bottomdollar.com
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Complaint Detail(s)

7/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid them to remove the paint chips and other debris around the exterior of the home. They left the majority of the paint chips behind but promised to return and finish the job. Placed over 30 phone calls to the company to arrange a time for them to finish the job. Never received one returned phone call. Only would talk to someone if I continually called back. Never received a phone call from the owner after repeated leaving messages and being told he would call me back. Eventually talked to the Project Manager and he would promise to send someone out and no one would ever show up. Eventaully stopped in person and told them that I would give them one more chance to clean up what I paid them to do before I contacted the BBB. Never received a phone call to setup a time to complete the job.

Desired Settlement: I would like a refund for the work I paid them to do and receive an apology.

Business Response:

Dear BBB DIRT CHEAP LLC would like to apologize to Mr. ******** ****** and Better Business Bureau for any misunderstanding. I: Mr. ******** owner of DIRT CHEAP LLC would like to thank BBB for contacting DIRT CHEAP LLC so that we can correct this matter. 

DIRT CHEAP LLC  was hired by Mr. ****** Nov, 2013, for Overgrouth Removal-Weeds and Leaf Removal-Construction Demo Debris Removal-Tubs, Sinks, Drywall debris, Broken studs, Carpentry, Wood debris and Paint chip removal. Construction debris piles about 10x10 4ft high. Mr. ****** was very happy with our service. I Mr. ******** explained to Mr. ****** about removing every pice of paint chips: It was a slight rain that day and it was about 15degrees outside. Most of all of the remaining paint chips were frozen to the ground. DIRT CHEAP LLC  raked/ hand picked paint chips off the ground. I have sent crews out to Mr. ***** house twice to do what it takes to remove all the paint chips.  Once in January and in Febuary, again the ground was frozen and so were the paint chips. Anytime you remove paint chips and dump them on the ground in the winter it's going to be a nightmare to clean up. However this was in Nov 2013 it's now June 2014, DIRT CHEAP LLC did not receive any up front funds from Mr. ******. Mr. ****** paid DIRT CHEAP LLC when he felt the job was completly done, and Mr. ****** was happy with our services. Mr. ****** have received phone calls from DIRT CHEAP and I have personally called him myself. I never understood why some customers dont understand that if a company goes out there way to make sure that the customer is pleased, then there is no need to make remarks and statements that are untrue. DIRT CHEAP LLC has been loyal and committed to putting all customers first. There will be no refund and no apology. I Mr. ******** owner of DIRT CHEAP LLC will not apoligies to Mr. ****** because I have tried to do everything to make this customer happy. I will send a crew out once again whenever  Mr. ***** has time availble! To make this right. BBB I don't know what else to do, I have done eveything in this companies power to make it right. You don't pour paint chips on the groung, you will not remove every little peace. There will be no apoligy, there will be no refund. DIRT CHEAP LLC provided the costomer with great quality service. I will call Mr. ****** and try to convince him to allow DIRT CHEAP LLC to come back out sense the weather is much warmer to use a Suck-Vaccume on his back lawn to remove the remaining chips.

Thank you.

Mr. ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

******** ******


 

I wanted to respond to an email I received. This issue has not been resolved. Mr. ******** said he would call me to resolve the issue and I have not received a call from him. In fact I have never received a phone call from Mr. ******** despite his response to this complaint. I feel it is his responsibilty to reach out to me so until he does so I will not consider this complaint resolved.

Thank you

*** ******

********

 

 

Business Response:

First I would like to apologise that we were not able to get to Mr. ****** right away, but as I stated before Mr. ******** has been in and out of town on jobs. Therefore we will send a crew to Mr. ****** tomorrow July 3rd yet again for the last,and final time on clean up of paint chips. I will contact you when job is compleated.

 

Thank you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

******** ******


I received the email from Dirt Cheap that they said they will stop at my house on July 3rd. Once again they did not show.

 

I do not want them to stop by my house. I want Mr. ******** to call me. I believe they have phones "in and out of town"

 

Thank you for your help,

 

 

Business Response: We sent a crew out to Mr. ***** property and he stated that he had someone else do it.. Thank you!

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.