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Find a Location

Byrider has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Byrider

      12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

      BBB Accredited Business
    • Byrider

      1703 US Highway 31 S Greenwood, IN 46143-2934

      BBB Accredited Business
    • Byrider

      1525 N Shadeland Ave Indianapolis, IN 46219-3649

      BBB Accredited Business
    • Byrider

      575 Sagamore Pkwy S Lafayette, IN 47905-4737

      BBB Accredited Business
    • Byrider

      8581 Beechmont Ave Cincinnati, OH 45255-4784

      BBB Accredited Business

    Business ProfileforByrider

    Used Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Licensing:
    On 02/01/2023 BBB confirmed that Byrider had not obtained a necessary license from Indiana Secretary of State-Auto Dealers . BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.in.gov/sos/dealer - 317.234.7190

    Additional business information

    Additional Info:

    This is the business profile for all the Corporate owned JD Byrider. Any other JD Byrider locations not listed maybe a franchise location and inquires need to be directed to BBB in the service area of the JD Byrider location in question.

    If you need further assistance, please contact customer support at [email protected].

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 56 Customer Reviews

    Customer Complaints

    299 complaints closed in last 3 years

    77 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/19/1996

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Byrider Sales of Indiana S, Inc. owns dealerships throughout the Midwest and Eastern Pennsylvania area.  Please be advised there are independently owned and operated dealerships throughout the country and are not included in this business review.

    Business Details

    This is a multi-location business.

    Find a Location

    Byrider has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Byrider

        12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

        BBB Accredited Business
      • Byrider

        1703 US Highway 31 S Greenwood, IN 46143-2934

        BBB Accredited Business
      • Byrider

        1525 N Shadeland Ave Indianapolis, IN 46219-3649

        BBB Accredited Business
      • Byrider

        575 Sagamore Pkwy S Lafayette, IN 47905-4737

        BBB Accredited Business
      • Byrider

        8581 Beechmont Ave Cincinnati, OH 45255-4784

        BBB Accredited Business
      Headquarters
      12802 Hamilton Crossing Blvd, Carmel, IN 46032-5424
      BBB File Opened:
      12/4/1995
      Years in Business:
      35
      Business Started:
      1/19/1989
      Business Incorporated:
      11/15/1995
      Accredited Since:
      7/19/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Byrider Sales of Indiana S, Inc.
      Business Management
      • Mr. Craig Peters, President
      • Ms. Shari Leonelli, Compliance Manager
      Contact Information

      Principal

      • Mr. Craig Peters, President

      Customer Contact

      • Ms. Shari Leonelli, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (317) 249-3001
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      299 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/27/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Got the car in April of 2021 the car has been in and out of the shop since getting the car. The consuming part is from January 24, 2024 to February 14, 2024 my car was in the shop needed a engine, they put it in and I went up to the sales department and paid my fee and took my vehicle the same day my car broke down while I was driving. The car went back in February 15,2024 they came and towed it. The car was in the shop tell February 23, 2024 the engine misfired on me again but before it did and I got the vehicle on the vehicle a bolt was loose and I took the vehicle to the sales place on February 15th same day to complain and see what to do they said that its not on them its on the service department. As well as that same day there was no paperwork showing what was worked on. Now its back in the shop since February 23,2024 and is on the 3rd engine and still not fixed. I have called to get updates talked to so many people to see if I could get a credit for the months I paid for my vehicle when I couldnt drive it. I pay 188 ever two weeks for it and cant drive it. I also asked if I could have a new engine instead of used so we are not in the situation they said no as well.
      Read More

      Customer Reviews

      56 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Latonya G

      1 star

      03/11/2024

      The sales man lies to me about the price of the vehicle, I wanted a truck and they gave me a ***** track. The first 2 weeks I had it the heat went out on the coldest day of this past winter. They said they fixed it then went right back out. They took me into two different rooms before I could even look at the vehicle to sign contracts because it was late In the day. I did not get to test drive the car or even have enough light to even check out the vehicle. Before trading in my Dodge Ram. I asked them if I could get another vehicle they said no. Two weeks after that the valve casket went bad, so since then my vehicle has been in the shop every 2 weeks. The last time it needed a turbo booster and and the plugs all replaced. They charged me to fix it when they already knew it was going bad. I feel they just sell lemon cars and dont really keep there word about all the warrantys on the vehicle. Since the turbo booster was fixed. The same day I went to go pick it up. Giving them my last of my money. On my way home the turbo boosters hose came loosen and my ride that took me to pick up the vehicle saw it dragging under my vehicle half way home. At the same time getting out of my vehicle to check it out we also noticed while it was in there care to fix it the hood has been dented on both sides, there is a dent on the driver door, and the hoods paint is chipping. I would not recommend this company to any one. They come at you nice then stab you in the back with outstanding car fees, half done work, and more charges on top of a vehicle that is already falling apart.

      Local BBB

      BBB Serving Central Indiana

      BBB Reports On

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