BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Stephens Honda Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Stephens Honda Hyundai include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000
Type of Entity
Business ManagementMr. Mark Kinser, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)
Alternate Business NamesDavis Automotive of Indiana, Inc.
Industry TipsAs Is Vehicle Purchasing Auto Repair Tips
1441 S Liberty Drive
Bloomington, IN 47403 (812) 336-6865 (888) 435-5916 (888) 839-3938 (888) 849-0929 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 435-5916(Phone)
- (888) 839-3938(Phone)
- (888) 849-0929(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Stephens Honda offered me a 2014 Honda Civic at 72 months with Gap insurance for $315.00 per month. On Saturday, May 24th, it was agreed that if my former car was declared "totaled" as a result of an accident we had on 5-21, that I could purchase it at that price for sure. I told them on May 30th the car had been declared totaled, and I would like to go ahead and purchase the car at $315.oo per month as agreed. When he ran the credit on the 30th, Honda Finance came back and told me it would be $350,00 a month. They also kept the $2.00 down payment I gave ***** ****, salesman, on the car. (to hold the blue car in particular) I know it wasn't a large down payment, but they never refunded it to me.
Desired Settlement: They should have made good on the original deal they offered me, at $315.oo per month as agreed. I feel ripped off and I do not think I will ever visit another Honda dealership ever again.
Salesperson: ******** ******* ****
Steps in Servicing Mr. ******
1. Meet Customer, showed interest in the 14' Civic
2. Demonstrated car and offered testdrive.
3. Vehicle was for wife. Offered customer opportunity to drive vehicle to show wife. customer made 2 trips to confirm color.
4. At returned customer was very interested in car. However had to finalize everything w/ insurance company beofre finalizing deal. (involved in acceident vehicle totalled)
5. Negoitiated deal however customer stated having very good credit and did not want us to process credit to get exact rates and payments.
6. Returned to put deal together however wasn't ready for delivery due to insurance not being finalize. Ask for earnest deposti. Custoemr offer 2 dollars to hold car.
7. Offered custoemr opportunity to start paperwork which included credit application. He agreed, however would not wait for result of credit processing.
8. UPon credit discovery dealership contacted customer to discuss payment change to $235.00 per mo. Over the phone custmer cursed myself and hung up phone.
9. Several call attempts were made. 1 return call with profanity laced words stating that we wer crooks.
10. Returned 2 dollars to customer in a form of a check.
Based on the information providecd above:
Not certain there would be a resolution, but details everything that happened. If you have any questions, please don't hesistate to call.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved