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Start With Trust®
In Central Indiana

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stephens Honda Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Stephens Honda Hyundai include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stephens Honda Hyundai
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 01, 2008 Business started: 02/01/1993 in IN Business incorporated: 11/20/1992 in IN
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
http://www.state.in.us/bmv
Phone Number: (317) 233-6000

Type of Entity

Corporation

Business Management
Mr. Mark Kinser, General Manager
Contact Information
Principal: Mr. Richard Davis, President
Customer Contact: Mr. Mark Kinser, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars AUTO REPAIR & SERVICE Auto Dealers - Hybrid Vehicles New Car Dealers (NAICS: 441110)

Alternate Business Names
Davis Automotive of Indiana, Inc.
Industry Tips
As Is Vehicle Purchasing Auto Repair Tips

Additional Locations

  • 1441 S Liberty Drive

    Bloomington, IN 47403 (812) 336-6865 (888) 435-5916 (888) 839-3938 (888) 849-0929

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (888) 435-5916(Phone)
  • (888) 839-3938(Phone)
  • (888) 849-0929(Phone)
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Additional Web Addresses

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Complaint Detail(s)

7/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Stephens Honda offered me a 2014 Honda Civic at 72 months with Gap insurance for $315.00 per month. On Saturday, May 24th, it was agreed that if my former car was declared "totaled" as a result of an accident we had on 5-21, that I could purchase it at that price for sure. I told them on May 30th the car had been declared totaled, and I would like to go ahead and purchase the car at $315.oo per month as agreed. When he ran the credit on the 30th, Honda Finance came back and told me it would be $350,00 a month. They also kept the $2.00 down payment I gave ***** ****, salesman, on the car. (to hold the blue car in particular) I know it wasn't a large down payment, but they never refunded it to me.

Desired Settlement: They should have made good on the original deal they offered me, at $315.oo per month as agreed. I feel ripped off and I do not think I will ever visit another Honda dealership ever again.

Business Response:

Salesperson: ******** ******* ****

Steps in Servicing Mr. ******

1. Meet Customer, showed interest in the 14' Civic

2. Demonstrated car and offered testdrive.

3. Vehicle was for wife. Offered customer opportunity to drive vehicle to show wife.  customer made 2 trips to confirm color.

4. At returned customer was very interested in car.  However had to finalize everything w/ insurance company beofre finalizing deal. (involved in acceident vehicle totalled)

5. Negoitiated deal however customer stated having very good credit and did not want us to process credit to get exact rates and payments.

6. Returned to put deal together however wasn't ready for delivery due to insurance not being finalize.  Ask for earnest deposti.  Custoemr offer 2 dollars to hold car.

7. Offered custoemr opportunity to start paperwork which included credit application.  He agreed, however would not wait for result of credit processing.

8. UPon credit discovery dealership contacted customer to discuss payment change to $235.00 per mo. Over the phone custmer cursed myself and hung up phone.

9. Several call attempts were made.  1 return call with profanity laced words stating that we wer crooks.

10. Returned 2 dollars to customer in a form of a check.

Based on the information providecd above:

Not certain there would be a resolution, but details everything that happened.  If you have any questions, please don't hesistate to call.

Sincerely,

**** ******

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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