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Better Business Bureau ®
Start With Trust®
Central Indiana

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Penske Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Penske Chevrolet include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Penske Chevrolet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 27, 2008 Business started: 01/01/1966 in DE Business incorporated: 12/16/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Motor Vehicles
100 N. Senate Avenue, Indianapolis IN 46204
Phone Number: (317) 233-6000

Type of Entity


Business Management
Mr. Bruce Heath, General Manager Mr. Walter Martin, Administrative Director
Contact Information
Principal: Mr. Bruce Heath, General Manager
Customer Contact: Mr. Walter Martin, Administrative Director
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New AUTO REPAIR & SERVICE AUTO SERVICE - MAINTENANCE/OTHER AUTO BODY SHOP EQUIPMENT & SUP New Car Dealers (NAICS: 441110)

Alternate Business Names
D Young Chevrolet, LLC
Industry Tips
As Is Vehicle Purchasing Auto Repair Tips

Additional Locations

  • 3210 E 96th Street

    Indianapolis, IN 46240 (317) 846-6666

  • PO Box 40319

    Indianapolis, IN 46240


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (888) 632-4065(Phone)
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Complaint Detail(s)

5/12/2014 Advertising/Sales Issues
2/28/2014 Problems with Product/Service
1/30/2014 Problems with Product/Service
1/24/2014 Guarantee/Warranty Issues
12/20/2013 Problems with Product/Service
10/24/2013 Problems with Product/Service
10/18/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I Paid a Total of $1505.21 to get my car repaired. As soon as I left the Dealers service lot my AC unit started to make a loud clicking sound I took it immediately back to the dealer minutes later and he gaves me a new estimate of repair for $562.05, For a new additional repair. My car had never made that sound before, as soon as I pay $1505.21 to the dealer it started to have more issues the same day I picked it up, and they wanted more $ to fix the new issues. $50.00 for the part and $486.81 for labor. This was not the 1st time using this company and their service I have a loyal repeat customer and I recently spent $900.00 with them for other services and repairs.

Desired Settlement: I would like them to fixed what " Coincidentally" broke after I left the lot and returned moments later.

Business Response:

The problem with the vehicle the customer found after she picked up her car was repaired free of charge.  The problem wasn't tied to the original repair but took care of it due to the customer's repeat business.


thank you

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Advertising/Sales Issues
11/17/2012 Delivery Issues
11/9/2012 Problems with Product/Service
9/29/2012 Advertising/Sales Issues
6/11/2012 Advertising/Sales Issues
2/21/2012 Advertising/Sales Issues